Healthcare Billing Resolution Specialist

1 week ago

Minneapolis, Minnesota, United States UnitedHealth Group Full time

Join our team as a Healthcare Billing Resolution Specialist

We offer the flexibility to work remotely if you are located within Minnesota or Wisconsin.

As part of our collaboration with Allina Health, you will play a crucial role in supporting the Allina Health account.

Your contributions will directly enhance health outcomes by connecting individuals with essential care, pharmacy benefits, data, and resources to help them achieve their best health.

Here, you will experience a culture driven by diversity and inclusion, alongside talented colleagues, comprehensive benefits, and opportunities for career advancement.

Make a meaningful impact on the communities we serve as we strive to promote health equity on a global scale.

Join us to embark on a journey of:

Caring. Connecting. Growing together.
In this role, you will handle inbound calls primarily from patients regarding their medical billing inquiries. You will be part of a productivity program that tracks daily calls and meetings, averaging approximately 6 calls per hour.

This is a full-time position (40 hours/week)

Monday to Friday, with standard business hours from 8:00 am to 4:30 pm CST. Occasionally, you may be required to work overtime based on business needs.

We provide 6 weeks of paid training, with the schedule discussed on your first day of employment.

Key Responsibilities:

  • Engage with customers to collect support data, ensuring the accuracy of invoices and addressing specific billing discrepancies.
  • Inform customers about the options for receiving invoices and making payments through online platforms.
  • Address concerns related to patient account balances.
  • Manage inbound calls effectively.
  • Direct accounts for review and resolution.
  • Provide accurate information and facilitate resolutions for customer and third-party inquiries while representing the organization.
  • Review and analyze account activities and payer explanations of benefits to confirm that payments and adjustments are accurately processed.
  • Handle patient correspondence.
  • Perform other assigned duties as needed.


Your performance will be recognized and rewarded in an environment that challenges you and provides clear guidance on how to succeed in your role, along with opportunities for development in other areas of interest.


Required Qualifications:

  • High School Diploma or GED
  • Must be at least 18 years old
  • 1 year of experience in a call center within a healthcare billing or medical insurance environment
  • 1 year of experience working with EOB (explanation of benefits)
  • Familiarity with CPT (Current Procedural Terminology) and/or medical claims processing
  • Proficient in Windows PC applications, with the ability to navigate multiple programs and learn new and complex systems
  • Ability to travel to the designated location to pick up equipment on the first day.
  • Availability to work during standard business hours of Monday to Friday, 8:00 am to 4:30 pm CST, with occasional overtime as needed.

Preferred Qualifications:

  • 2 years of experience in medical insurance
  • Experience with Epic or other EMR systems
  • Previous experience in healthcare billing
  • Familiarity with various insurance companies

Telecommuting Requirements:

  • Must reside in Minnesota or Wisconsin
  • Ability to maintain the security of all company-sensitive documents (if applicable)
  • A dedicated workspace that is separate from living areas and ensures information privacy is required.
  • Must have access to a UnitedHealth Group approved high-speed internet connection or an existing high-speed internet service.


At UnitedHealth Group, our mission is to empower individuals to lead healthier lives and enhance the efficiency of the health system for everyone. We believe that every individual, regardless of race, gender, sexuality, age, location, or income, deserves the opportunity to achieve their healthiest life.

However, numerous barriers to good health persist, disproportionately affecting people of color, historically marginalized groups, and those with lower incomes.

We are dedicated to minimizing our environmental impact and delivering equitable care that addresses health disparities and improves health outcomes - a priority that reflects our mission.

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Diversity fosters a healthier environment:

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group maintains a drug-free workplace. Candidates must pass a drug test prior to commencing employment.

#RPO #RED

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