Healthcare Support Specialist

2 months ago

Minneapolis, Minnesota, United States Community Medical Services Full time
About the Role

Community Medical Services is seeking a highly skilled and compassionate Client Services Coordinator to join our team. As the face of our clinic, you will be responsible for providing exceptional customer service to our clients and visitors, ensuring a welcoming and professional environment.

Key Responsibilities
  • Greets and attends to clients in person and over the phone, providing a warm and friendly welcome.
  • Manages the patient flow of a high volume of clients in a fast-paced environment, ensuring a smooth and efficient experience.
  • Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor.
  • Verifies insurance eligibility through various insurance portals, setting up billing episodes in our electronic health record.
  • Establishes client payment plans and financial contracts, collects and posts payments.
  • Ensures confidentiality of all client and employee information, maintaining the highest level of HIPAA compliance.
  • Assists in the de-escalation of clients using a trauma-informed approach, providing a safe and supportive environment.
  • Triages client issues to secure the most appropriate solution, ensuring timely and effective resolution.
  • Introduces clients to our Recovery Connect engagement app and helps them navigate it as needed.
  • Completes end of day tasks, including reconciling deposit and payment records.
  • Verifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day.
Requirements
  • High School Diploma/GED
  • 1+ years of experience in customer service
  • 1+ years of front desk experience, preferably at a hospital front desk or multi-physician practice
Skills and Qualities
  • Ability to communicate clearly and effectively between all organizational levels and with outside providers
  • Basic computer knowledge, including ability to navigate in electronic health records
  • Culturally competent and sensitive to client and employee needs
  • Excellent organizational skills, accuracy, and attention to detail
  • Problem solving, conflict resolution, time management, and strong customer service skills
  • Strong team player comfortable working in a fast-paced setting
  • Ability to maintain confidentiality to ensure compliance with HIPAA and 42 CFR
  • Flexible with the ability to work in a continuously changing environment
Working Conditions
  • Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment
  • Frequent and prolonged typing and operation of computer, keyboard, and telephones
  • Some lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds

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