Executive Director of Aquatic Operations
4 days ago
About Aqua-Tots Swim School
Aqua-Tots Swim School is a leading provider of swim lessons for children. We are committed to teaching children the skills they need to become safe and confident swimmers for life.
Job Summary
We are seeking a highly motivated and experienced General Manager to lead and manage all aspects of our local swim school operation. The successful candidate will be responsible for providing world-class customer service, maintaining a clean and safe facility, and delivering outstanding swim lessons that meet our high standards of excellence.
Key Responsibilities- Customer Service and Sales
- Ensure all staff adhere to our core values during interactions with customers and staff
- Maintain high levels of customer engagement and satisfaction
- Educate customers about our 'Learn to Swim' program to sell the right lessons for their needs
- Oversee the management of class schedules and customer service issues
- Human Resources
- Lead staff management and development
- Lead the hiring, training, and mentoring of staff
- Oversee staff disciplinary actions and ensure all certifications are up-to-date
- Manage own schedule to accommodate school needs
- Facility Management
- Ensure the facility meets our brand standards for appearance, safety, and cleanliness
- Review incident reports and take appropriate action
- Financial/Accounting
- Build and manage the school budget
- Adhere to franchise accounting and reporting procedures
- Process and submit payroll
- Marketing
- Implement local and franchise-level marketing campaigns
- Work with marketing agencies to execute marketing strategies
- Education and Experience
- High school graduate or equivalent, bachelor's degree preferred
- At least 18 years old
- Valid driver's license
- Open availability
- 2 years of management experience preferred
- Skills and Qualifications
- Operations experience (day-to-day operations, staffing, scheduling, goal-setting, financial, and budgetary responsibility)
- Experience leading a team (developing, coaching, redirecting, and motivating)
- Strong hospitality skills (customer service, relationship-building, feedback, and metrics)
- Capable of developing others (performance standards, feedback, development plans, and resistance to feedback)
- Influences by example (positive attitude, self-identification, and communication)
- Pays attention to detail (monitoring performance, mistakes, and corrections)
- Team building (motivating, conflict resolution, and progress measurement)
- Communicates effectively (clear speaking and writing, enthusiasm, and professionalism)
- Strong social skills (engagement, body language, and responsiveness)
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