Executive Director of Aquatic Operations

4 days ago


Roswell, Georgia, United States Aqua-Tots Swim School Full time
Job Description

About Aqua-Tots Swim School

Aqua-Tots Swim School is a leading provider of swim lessons for children. We are committed to teaching children the skills they need to become safe and confident swimmers for life.

Job Summary

We are seeking a highly motivated and experienced General Manager to lead and manage all aspects of our local swim school operation. The successful candidate will be responsible for providing world-class customer service, maintaining a clean and safe facility, and delivering outstanding swim lessons that meet our high standards of excellence.

Key Responsibilities
  • Customer Service and Sales
    • Ensure all staff adhere to our core values during interactions with customers and staff
    • Maintain high levels of customer engagement and satisfaction
    • Educate customers about our 'Learn to Swim' program to sell the right lessons for their needs
    • Oversee the management of class schedules and customer service issues
  • Human Resources
    • Lead staff management and development
    • Lead the hiring, training, and mentoring of staff
    • Oversee staff disciplinary actions and ensure all certifications are up-to-date
    • Manage own schedule to accommodate school needs
  • Facility Management
    • Ensure the facility meets our brand standards for appearance, safety, and cleanliness
    • Review incident reports and take appropriate action
  • Financial/Accounting
    • Build and manage the school budget
    • Adhere to franchise accounting and reporting procedures
    • Process and submit payroll
  • Marketing
    • Implement local and franchise-level marketing campaigns
    • Work with marketing agencies to execute marketing strategies
Requirements
  • Education and Experience
    • High school graduate or equivalent, bachelor's degree preferred
    • At least 18 years old
    • Valid driver's license
    • Open availability
    • 2 years of management experience preferred
  • Skills and Qualifications
    • Operations experience (day-to-day operations, staffing, scheduling, goal-setting, financial, and budgetary responsibility)
    • Experience leading a team (developing, coaching, redirecting, and motivating)
    • Strong hospitality skills (customer service, relationship-building, feedback, and metrics)
    • Capable of developing others (performance standards, feedback, development plans, and resistance to feedback)
    • Influences by example (positive attitude, self-identification, and communication)
    • Pays attention to detail (monitoring performance, mistakes, and corrections)
    • Team building (motivating, conflict resolution, and progress measurement)
    • Communicates effectively (clear speaking and writing, enthusiasm, and professionalism)
    • Strong social skills (engagement, body language, and responsiveness)


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