Network Operations Specialist

6 days ago


Frisco, Texas, United States Inficare Full time
Job Description

Inficare is seeking a skilled NOC Operator to join our team.

The ideal candidate will have strong expertise in complex telecommunications networks and processes.

The NOC Operator role involves resolving enterprise trouble tickets within agreed SLA, raising problem tickets for permanent resolution, and providing mentorship to junior associates.

The Opportunity:

  • Test, locate, and repair simple to complex equipment and network problems, configuration faults, or interface problems with transport vendors.
  • Work within all elements of network, including platforms in the GSM, UMTS, or LTE Radio Access networks, as well as IP networks, value-added services, messaging platforms, and other system elements.
  • Mentor, direct, and train other technicians to develop their skills, including fault identification, isolation, and resolution, and performing system upgrades and changes, and verifying system operation.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What you need:

  • This role is a subject matter expert in complex telecommunications networks processes.
  • Knowledgeable in advanced remote network surveillance and first-tier troubleshooting, as well as network verification and change management.


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