Help Desk Specialist

2 weeks ago


Granite City, Illinois, United States Gateway Regional Medical Center Full time
Gateway Regional Medical Center Job Description
About the Role

We are seeking a skilled Help Desk Technician to join our team at Gateway Regional Medical Center. This is a great opportunity for individuals who enjoy problem-solving and providing top-notch customer service.


Key Responsibilities

  • Provide technical support to hospital staff and patients through phone calls, emails, and in-person visits
  • Diagnose and resolve technical issues related to hardware, software, and network problems
  • Document and track technical issues using our help desk software
  • Collaborate with IT teams to resolve complex technical issues
  • Maintain accurate records of technical issues and resolution methods

Requirements

To be successful in this role, you should have:



  • High school diploma or equivalent required
  • 3 months to 1 year of experience in a technical support role
  • Basic knowledge of computer systems, software, and network protocols
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, as well as opportunities for professional growth and development.


Why Work for Us

At Gateway Regional Medical Center, we are committed to providing high-quality patient care and outstanding service to our community. We are a dynamic and growing organization that values our employees and offers opportunities for advancement and professional growth.


How to Apply

To apply for this position, please submit your resume and a cover letter outlining your qualifications and experience.



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