IT Service Desk Technician

2 days ago


Granite City, Illinois, United States Gateway Regional Medical Center Full time
Join Our Team at Gateway Regional Medical Center

We're a community-focused healthcare provider, dedicated to delivering exceptional patient care and supporting the growth and development of our staff.

As a Help Desk Technician, you'll play a critical role in ensuring the smooth operation of our IT systems and providing top-notch support to our team members.

Salary: $48,000 - $70,000 per year, depending on experience.

About the Role

In this position, you'll be responsible for troubleshooting computer systems and equipment, performing password resets and security changes, and escalating issues to the appropriate personnel.

You'll also be expected to maintain accurate records of all trouble tickets and provide exceptional customer service to our team members.

Requirements:

  • High school diploma or equivalent
  • 3 months to 1 year of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills

Benefits:

  • Competitive salary and comprehensive benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment

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