Help Desk Operations Specialist

7 days ago


Redwood City, California, United States Celito Tech, Inc. Full time

Job Overview

Celito Tech, Inc. is a leading provider of simplified technology stacks for the healthcare and commercialization industries.

We are seeking a skilled Help Desk Operations Specialist to join our team in this customer-facing role, supporting our clients with technical expertise and top-tier customer service.

The ideal candidate will be an initial point of contact for all IT related incidents and requests, working within our ticketing system to provide timely updates and troubleshoot issues remotely or in-person.

Key Responsibilities:

  • Provide exceptional customer support and subject matter expertise
  • Troubleshoot common and challenging IT issues
  • Image laptops and customize with company applications
  • Support Windows and Mac systems
  • Document IT procedures and create runbooks
  • Improve IT support processes and onboard/offboard users
  • Train new hires on policies and technical skills

Requirements:

  • 3+ years of experience with troubleshooting end-user issues
  • Experience working in an IT Service Management platform or Help Desk ticketing system
  • Senior or Team Lead experience in a Managed Service Provider (MSP) environment is a plus
  • Technical certifications and/or related college coursework/degree (CompTIA, ACMT, HDI) a plus
  • Strong knowledge of Windows OS and Mac OS
  • Excellent communication and interpersonal skills

What We Offer:

  • A competitive salary range of $85,000 - $100,000 per annum
  • Bonus target and comprehensive benefits package
  • Flexible PTO and commuter benefits
  • Ongoing training and professional development opportunities


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