Service Desk Lead

10 hours ago


Durham, North Carolina, United States CTC Full time
Job Description

Computer Technologies Consultants (CTC) is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. We are seeking a Service Desk Lead to support our clients team in Durham, NC.

This is a full-time, onsite position supporting the National Institutes of Health (NIH). As a Service Desk Lead, you will be responsible for providing Event, Incident and Problem management and service request as defined in ITIL v4. You will also support SharePoint/Teams portal.

Required Years of Experience (min): 4 years of experience managing and IT service desk or IT service desk teams. Required Degree: B.S. or BA Degree or Four years of related experience may be substituted for the education degree requirement established for this key personnel function. ITIL certifications specific to the position are preferred.

Required Experience: Experience with ServiceNow or similar ticketing system. Experience working on complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Must be able to effectively communicate with Government representatives both orally and in writing. Experience successfully fulfilling requests and meeting SLAs.

Required Clearance: Public Trust at time of award.

Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law.


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