Service Desk Manager
8 hours ago
Job Summary: We are seeking a highly skilled Service Desk Lead to oversee the daily operations of our service desk team. The successful candidate will provide supervision and direction to service desk staff, ensuring excellent customer service and technical support to our users.
Key Responsibilities:
- Supervise and direct service desk staff to ensure timely and effective resolution of technical issues.
- Oversee service desk operations, including systems, tools, policies, and procedures.
- Manage work schedules and ensure staff adhere to process and policy requirements.
- Act as Incident Manager, responsible for managing events that impact desktops, network, system, or service support.
- Advise and assist in the support of new system rollouts and upgrades.
- Perform needs analysis, designs, develops, coordinates, and promotes computer education programs for staff.
Requirements:
- Bachelor's degree in Computer Science, Information Technology Management, or Engineering, or related field.
- Minimum 4 years of experience managing an IT service desk or IT service desk teams.
- Experience with ServiceNow or similar ticketing system.
- Ability to effectively communicate with Government representatives both orally and in writing.
- Experience successfully fulfilling requests and meeting SLAs.
Work Environment: This role will be fully onsite in Durham, North Carolina, and requires eligibility to obtain a Public Trust.
-
MSP Service Desk Manager
2 weeks ago
Durham, North Carolina, United States TeamLogic IT, Durham, NC Full timeJob OverviewAs the MSP Service Desk Manager at TeamLogic IT, Durham, NC, you will oversee daily service desk operations in a Managed Service Provider (MSP) environment. Your primary goal is to ensure timely resolution of client issues, maintain service levels, and drive improvements.Key ResponsibilitiesTeam Leadership: Lead and mentor service desk...
-
Service Desk Lead
3 days ago
Durham, North Carolina, United States CTC Full timeJob DescriptionComputer Technologies Consultants (CTC) is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. We are seeking a Service Desk Lead to support our clients team in Durham, NC. This is a full-time,...
-
Front Desk Operations Manager
3 weeks ago
Durham, North Carolina, United States Accor North America Full timeFront Desk Supervisor Job SummaryTitle: Front Desk Supervisor - Durham Reports To: Front Office Manager/ Rooms Manager Supervises: Front Desk Agents, ValetsJob Purpose: The Front Desk Supervisor is responsible for handling internal and external guest issues in the absence of the manager. This role oversees the Front Desk operations, ensuring seamless guest...
-
Service Desk Support Specialist
1 week ago
Durham, North Carolina, United States Indigo IT Full timeJob SummaryIndigo IT is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing exceptional technical support to our customers, resolving technical issues, and ensuring a high level of efficiency and support.Key ResponsibilitiesProvide Tier 1 service desk support for moderately complex...
-
Front Desk Operations Manager
3 weeks ago
Durham, North Carolina, United States Accor North America Full timeJob Summary: We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Accor North America. As a key member of our front office team, you will be responsible for handling internal and external guest issues, providing exceptional customer service, and ensuring a seamless guest experience.Key Responsibilities:Manage front desk...
-
Front Desk Supervisor
7 days ago
Durham, North Carolina, United States 21c Museum Hotels Full timeJob Title: Front Desk SupervisorJob Summary:We are seeking a highly organized and customer-focused Front Desk Supervisor to join our team at 21c Museum Hotels. As a Front Desk Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional guest service, and leading a team of front desk agents.Key...
-
Front Desk Supervisor
1 day ago
Durham, North Carolina, United States Ennismore Full timeJob Title: Front Desk SupervisorAbout the Role:We are seeking a highly organized and customer-focused Front Desk Supervisor to join our team at 21c Museum Hotels. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences, managing front desk operations, and providing exceptional customer service.Key...
-
Front Desk Representative
2 weeks ago
Durham, North Carolina, United States Summit Hospitality Group Full timeJob SummaryThe Front Desk Agent for Summit Hospitality Group is responsible for delivering exceptional guest experiences while managing daily hotel operations.Key ResponsibilitiesProvide personalized service to guests, addressing their needs and concerns in a timely and professional manner.Process guest arrivals and departures, ensuring accurate and...
-
Front Desk Representative
5 days ago
Durham, North Carolina, United States Summit Hospitality Incorporated Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Summit Hospitality Incorporated. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling daily operations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide customer service to...
-
Front Desk Supervisor
7 days ago
Durham, North Carolina, United States AccorHotel Full timeJob Title: Front Desk SupervisorAt 21c Museum Hotels, we're looking for a skilled Front Desk Supervisor to join our team. As a key member of our front office team, you'll be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Manage front desk and valet operations, ensuring efficient and...
-
Front Desk Representative
4 weeks ago
Durham, North Carolina, United States Island Hospitality Management Full timeJob SummaryWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality Management. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.Key ResponsibilitiesGuest...
-
Front Desk Representative
3 weeks ago
Durham, North Carolina, United States Summit Hospitality Group Full time{"Job Title": "Front Desk Agent", "Job Type": "Full-time", "Description": "At Summit Hospitality Group, we are seeking a highly skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:* Provide...
-
Front Desk Representative
2 days ago
Durham, North Carolina, United States Island Hospitality Full timeJob Title: Front Desk AgentWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Island Hospitality. As a key member of our front desk operations, you will be responsible for providing exceptional guest service, managing front desk operations, and being a point of reference for our guests and vendors.Key...
-
Front Desk Representative
1 week ago
Durham, North Carolina, United States Summit Hospitality Group Full timeJob SummaryThe Front Desk Agent is responsible for providing exceptional customer service to guests, ensuring a memorable experience at our hotel. This role involves conducting daily operations, interacting with guests, and maintaining a high level of professionalism.Key ResponsibilitiesProvide personalized service to guests, addressing their needs and...
-
Front Desk Representative
2 weeks ago
Durham, North Carolina, United States Summit Hospitality Group Full timeJob SummaryThe Front Desk Agent for Summit Hospitality Group is responsible for delivering exceptional guest experiences while managing daily hotel operations.Key ResponsibilitiesProvide personalized service to guests, addressing their needs and concerns in a timely and professional manner.Process guest arrivals and departures, ensuring accurate and...
-
Help Desk Analyst
1 week ago
Durham, North Carolina, United States Tuknik Government Services Full timeJob Title: Help Desk AnalystWe are seeking a highly skilled Help Desk Analyst to join our team at Tuknik Government Services. As a Help Desk Analyst, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and documenting all interactions and incidents.Key Responsibilities:Provide technical...
-
Front Desk Administrative Coordinator
2 weeks ago
Durham, North Carolina, United States Morse Clinic of Durham, PC Full timeJob Title: Front Desk Administrative AssistantReports To: Program DirectorSummary: We are seeking a highly organized and detail-oriented Front Desk Administrative Assistant to join our team at Morse Clinic of Durham, PC. The successful candidate will be responsible for providing exceptional patient service, managing front desk operations, and supporting the...
-
Front Desk Representative
3 days ago
Durham, North Carolina, United States Summit Hospitality Incorporated Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Summit Hospitality Group. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling daily operations, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesProvide customer...
-
Front Desk Coordinator
1 day ago
Durham, North Carolina, United States Durham Public Schools Full timeJob Title: Front Desk ReceptionistWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Durham Public Schools.Job Summary:The Front Desk Receptionist will provide exceptional customer service to students, parents, and staff, while maintaining a professional and welcoming atmosphere in the front office.Key...
-
Front Desk Representative
3 weeks ago
Durham, North Carolina, United States Remington Full timeJob Overview At Remington, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a seamless experience. Responsibilities * Greet and communicate with guests in a professional and courteous manner,...