Service Desk Lead
4 weeks ago
We are seeking a highly skilled Service Desk Lead to oversee the IT support services at NIEHS, supporting approximately 1,800 staff members. This position will be responsible for managing a range of support services, ensuring efficient resolution of tickets and maintaining user satisfaction across a diverse IT environment.
Key Responsibilities:- Oversee daily service desk operations, ensuring timely response and resolution of IT incidents and service requests.
- Assign and categorize tickets based on urgency and impact, ensuring efficient prioritization and timely resolution.
- Manage ticket queue and ensure adherence to defined service level agreements (SLAs).
- Provide expert support on user login/access issues, hardware, mobile computing, software installations, and network connectivity.
- Collaborate with functional teams, NIEHS departments, and third-party contractors to resolve more complex issues and escalate tickets as needed.
- B.S. or B.A. Degree or Four years of related experience may be substituted for the education degree requirement.
- Minimum 4 years of experience managing and IT service desk or IT service desk teams.
- Experience with ServiceNow or similar ticketing system.
- Experience working on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
LCG offers a competitive, comprehensive benefits package which includes health insurance options, life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.
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Service Desk Lead
4 weeks ago
Durham, North Carolina, United States CTC Full timeJob DescriptionComputer Technologies Consultants (CTC) is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, DevOps, Test Automation, Cyber Security, and infrastructure solutions. We are seeking a Service Desk Lead to support our clients team in Durham, NC.This is a full-time,...
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Service Desk Lead
3 weeks ago
Durham, North Carolina, United States Computer Technologies Consultants Full timeJob Title: Service Desk LeadComputer Technologies Consultants is seeking a highly skilled Service Desk Lead to support our clients' team in Durham, NC. This is a full-time, onsite position supporting the National Institutes of Health (NIH).We are a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile...
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Service Desk Lead
3 weeks ago
Durham, North Carolina, United States LCG Full timeJob Title: Service Desk LeadLCG is seeking a highly skilled Service Desk Lead to oversee the IT support services at NIEHS, supporting approximately 1,800 staff members. This position will be responsible for managing a range of support services, ensuring efficient resolution of tickets and maintaining user satisfaction across a diverse IT environment.Key...
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Service Desk Lead
4 weeks ago
Durham, North Carolina, United States LCG, Inc. Full timeJob Title: Service Desk LeadLCG, Inc. is seeking a highly skilled Service Desk Lead to oversee the IT support services at NIEHS (National Institute of Environmental Health Sciences). As a key member of our team, you will be responsible for managing a range of support services, ensuring efficient resolution of tickets, and maintaining user satisfaction across...
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Service Desk Manager
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Front Desk Supervisor
3 weeks ago
Durham, North Carolina, United States 21c Museum Hotels Full timeJob Title: Front Desk SupervisorAt 21c Museum Hotels, we are seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front office staff, you will be responsible for ensuring that all guest interactions are exceptional and that our hotel's high standards are consistently met.Key Responsibilities:Respond to guest inquiries and...
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Front Desk Representative
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Durham, North Carolina, United States Shaner Hotel Group Full timeJob Summary We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Durham Marriott City Center. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process. Key Responsibilities Provide superior guest services,...
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Front Desk Supervisor
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Durham, North Carolina, United States 21c Museum Hotels Full timeJob Title: Front Desk Supervisor21c Museum Hotels is seeking a highly organized and customer-focused Front Desk Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our guests.Key Responsibilities:Manage front desk and valet operations,...
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Front Desk Representative
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Durham, North Carolina, United States Summit Hospitality Incorporated Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Agent to join our team at Summit Hospitality Incorporated. The successful candidate will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesProvide personalized service to...
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Front Desk Supervisor
4 weeks ago
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Front Desk Supervisor
4 weeks ago
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Front Desk Representative
3 weeks ago
Durham, North Carolina, United States Candlewood Suites Durham Full timeJob SummaryThe Front Desk Agent will be responsible for providing exceptional guest service, registering guests, and handling various hotel operations. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesGuest Service: Greet and welcome guests, provide...
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Front Desk Representative
3 weeks ago
Durham, North Carolina, United States Summit Hospitality Incorporated Full timeJob DescriptionJob Summary: We are seeking a highly skilled and experienced Front Desk Agent to join our team at Summit Hospitality Group.Key Responsibilities:Provide exceptional customer service to guests in a professional and intelligent manner.Run shift reports and journals from the Front Office Systems.Prepare daily arrivals and departure reports with a...
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Front Desk Operations Manager
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Front Desk Ambassador
4 weeks ago
Durham, North Carolina, United States AccorHotel Full timeJob Title: Front Desk AgentJob Summary:We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at AccorHotel. As the face of our hotel, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:* Respond to guest inquiries and requests in a...
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Front Desk Representative
1 month ago
Durham, North Carolina, United States GoDog Full timeJob Title: Front Desk AttendantAt GoDog, we are seeking a highly organized and customer-focused individual to join our team as a Front Desk Attendant. This role is responsible for providing exceptional customer service, engaging with new and existing customers, and participating in administrative tasks to ensure seamless communication with customers and the...
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Cybersecurity Lead
3 weeks ago
Durham, North Carolina, United States Computer World Services Full timeJob DescriptionComputer World Services Corp (CWS) is seeking a highly skilled candidate to serve as the Systems Security Lead for the NIH/National Institute of Environmental Health Sciences (NIEHS), IT Infrastructure Program. NIEHS requires support for proactive and effective project management, efficient administration of the Data Center, successful...
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Hotel Guest Services Representative
4 weeks ago
Durham, North Carolina, United States Shaner Hotel Group Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Durham Marriott City Center. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling guest complaints, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesProvide friendly and efficient service...
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Customer Service Lead
4 weeks ago
Durham, North Carolina, United States Circle K Full timeLead Customer Service RepresentativeCircle K is seeking a highly skilled and experienced Lead Customer Service Representative to join our team. As a key member of our store management team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading a team of Customer Service Representatives.Key...
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Front Office Team Lead
4 weeks ago
Durham, North Carolina, United States Hotel Durham LLP Full timeJob Title: Front Office SupervisorHotel Durham LLP is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring seamless guest registration, checkout, and service experiences.Key Responsibilities:Manage front desk operations, including guest service,...