Service Desk Support Specialist

3 weeks ago


Auburn Hills, Michigan, United States Sentinel Technologies Inc. Full time

Job Summary

We are seeking a skilled Service Desk Analyst to join our team at Sentinel Technologies Inc. in Auburn Hills, MI.

Key Responsibilities

  • Provide Level 1 Onsite Support for desktop hardware and software
  • Work on hardware and software problems of moderate scope
  • Provide excellent customer service to the entire company
  • Participate in project-based work such as upgrades, installations, and other IT operational tasks
  • Coordinate High Impact service requests to resolution groups and vendors
  • Conduct necessary follow-up to ensure satisfactory completion of requested service

Requirements

This is a contract to hire position that reports onsite to our client location.



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