Manager of Renewals Operations
2 weeks ago
We are seeking a dedicated and experienced professional to lead our renewals initiatives and ensure exceptional customer satisfaction across our service offerings.
The Renewals Team Manager will oversee the renewals division, ensuring that our team provides exemplary service to our clients throughout their journey with us. This role emphasizes cultivating a culture of success and accountability while managing a team of specialists focused on renewals.
This position requires eligibility to work in the United States.
Key Responsibilities:Leadership Excellence: Inspire, mentor, and empower a high-performing renewals team to achieve both individual and collective goals.
Client Relationship Management: Build and maintain strong relationships with clients to facilitate a seamless renewal experience and enhance retention rates.
Process Optimization: Assess and refine the renewals process, implementing best practices to drive continuous improvement.
Performance Analysis: Develop and monitor key performance indicators (KPIs) to evaluate team effectiveness, taking proactive measures to achieve organizational objectives.
Cross-Department Collaboration: Work closely with sales, customer success, and product teams to ensure alignment of strategies and optimal client support.
Reporting and Insights: Generate and present reports on renewals performance to senior leadership, providing actionable insights and recommendations based on comprehensive data analysis.
Qualifications:Proven experience in a managerial or leadership role within a renewals or customer service environment.
In-depth understanding of renewal processes, customer lifecycle management, and retention methodologies.
Outstanding communication and interpersonal abilities, with a knack for relationship building and team motivation.
Proficient in customer relationship management (CRM) software and data analytics tools.
Ability to adapt in a fast-paced work environment while maintaining attention to detail.
To qualify for this role, candidates must be authorized to work in the United States.
Why Choose Us?At R.W. Mercer Co., we value our employees and are dedicated to creating a supportive and inclusive workplace. As a remote employee, you will enjoy the flexibility to manage your own schedule, access to professional development opportunities, and a collaborative team that is committed to your success.
If you are passionate about fostering positive client relationships and possess the skills to lead and support others in achieving their objectives, we encourage you to consider this opportunity.
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