Mortgage Servicing Representative

4 weeks ago

Richardson, Texas, United States Texans Credit Union Full time
Mortgage Servicing Representative Job Summary

The Mortgage Servicing Representative at Texans Credit Union plays a vital role in providing exceptional financial services to our members. This position involves handling inquiries related to mortgage accounts, processing payments, managing escrow accounts, and ensuring compliance with federal and state regulations. As a key point of contact for members, you will provide accurate and timely information regarding their mortgage loans and assist with any issues or questions that arise.

Main Responsibilities:
  • Respond promptly and professionally to member inquiries regarding mortgage accounts, including payment issues, account status, escrow analysis, and general account maintenance.
  • Accurately process mortgage payments, ensuring they are posted correctly to member accounts.
  • Manage and monitor escrow accounts, including property taxes, insurance premiums, and other related disbursements. Conduct annual escrow analysis and communicate any changes to members.
  • Ensure all mortgage servicing activities comply with federal and state regulations, as well as internal policies. Maintain accurate and up-to-date member records and documentation.
  • Process requests for mortgage loan payoffs, provide accurate payoff statements, and ensure timely disbursement of funds.
  • Process release of liens upon notification of account is paid off, while complying with federal and state regulations timelines.
  • Monitor delinquent accounts and assist in the resolution of late payments by contacting members and providing options for bringing accounts current.
  • Prepare and maintain reports daily, weekly, and monthly, related to mortgage servicing activities, including payment histories, delinquency reports, and escrow account summaries.
  • Work closely with other departments, including Loan Processing, Member Services, and Collections to ensure seamless service delivery and resolve member issues.
  • Participate in training and development opportunities to stay updated on mortgage industry trends, regulatory changes, and best practices in mortgage servicing.
  • Establishes and maintains records on third party data systems utilized in monitoring tax records, insurance records, etc.
  • Support cross-departmental efforts by taking on additional tasks as required, including document verification, quality control checks, and data entry for the underwriting and processing teams.
Requirements:
  • Good working knowledge and proficient understanding of Texas Real Estate lending and associated requirements (all products).
  • Ability to handle sensitive information with discretion and maintain member information.
  • Proficient in Texas Mortgage/Home Equity onboarding and loan servicing.
  • Excellent written and verbal communication skills.
  • High attention to detail and strong organizational skills.
  • Ability to thrive in a team and ever-changing high production loan environment.
  • Good computer skills including a working knowledge of Microsoft Office products.
  • Excellent time management skills with the ability work independently and collaboratively in a team environment.
  • Fundamental understanding of FISERV Velocity and OSI/DNA systems.
  • Basic/Core knowledge of CFPB-Dodd/Frank Ability to Repayment requirements and TRID regulatory parameters.
Education: Associate's degree. In-lieu of degree, minimum of 2 years' prior experience in mortgage servicing industry is required.

  • Mortgage Servicing Specialist

    1 month ago

    Richardson, Texas, United States Texans Credit Union Full time

    Mortgage Servicing Representative Job SummaryThe Mortgage Servicing Representative plays a vital role in providing exceptional financial services to our members by servicing residential mortgage loans and equity products. This position involves handling inquiries, processing payments, managing escrow accounts, and ensuring compliance with federal and state...

  • Mortgage Loan Processor

    4 weeks ago

    Richardson, Texas, United States Texans Credit Union Full time

    Job SummaryWe are seeking a highly skilled Mortgage Loan Processor to join our team at Texans Credit Union. As a Mortgage Loan Processor, you will be responsible for providing exceptional customer service to our members while processing loans in a timely and accurate manner.Key ResponsibilitiesReview and analyze loan applications to ensure compliance with...

  • Mortgage System Analyst Position

    4 weeks ago

    Richardson, Texas, United States Texans Credit Union Full time

    Mortgage System Analyst Job DescriptionTexans Credit Union is seeking a highly skilled Mortgage System Analyst to join our team. As a Mortgage System Analyst, you will play a critical role in supporting the mortgage loan originating system (LOS) effectiveness and operating efficiency.Key Responsibilities:Configure, maintain, and oversee the administration...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Texans Credit Union Full time

    Job OverviewTexans Credit Union is seeking a highly skilled Member Service Representative to join our Member Connect (Call Center) team. This role is ideal for individuals who excel in providing exceptional customer service via phone and have a passion for delivering personalized support to our members.Key ResponsibilitiesAs a Member Service Representative,...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Fossil Full time

    Customer Service Representative Job DescriptionFossil is seeking a Customer Service Representative to provide technical support to our internal team, collaborate with colleagues and external partners, ensure orders are processed smoothly, and offer exceptional support to both customers and fellow customer service representatives.Key...

  • Financial Services Representative

    4 weeks ago

    Richardson, Texas, United States State Bank of Texas Full time

    Job DescriptionThe State Bank of Texas is seeking a skilled Financial Services Representative to join our team. As a Financial Services Representative, you will be responsible for providing exceptional customer service and performing various banking tasks.Key Responsibilities:Opening Accounts: Open new personal, business, and certificate of deposit accounts...

  • Customer Service Representative

    1 month ago

    Richardson, Texas, United States Lennox Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Lennox. As a Customer Service Representative, you will be responsible for handling a variety of incoming customer calls and fulfilling customer needs to ensure customer satisfaction.Key Responsibilities:Handle inbound...

  • Customer Service Representative

    3 weeks ago

    Richardson, Texas, United States Air Distribution Technologies, Inc. Full time

    Job Summary:Air Distribution Technologies, Inc. is seeking a Customer Service Representative to provide support for accounts and channels, process orders, and respond to customer inquiries.Key Responsibilities:Act as primary communications link between customers, sales staff, plants, and other departments on inquiries, order-related issues, product...

  • Customer Service Representative

    1 month ago

    Richardson, Texas, United States Aramark Full time

    Job Title: Call Center RepresentativeThe Call Center Representative is a key member of our team, responsible for providing exceptional customer service and ensuring seamless service delivery. Key Responsibilities:Respond to inbound calls and requests for service, allocating the accurate resources to facilitate the transport of goods and services.Work closely...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Domino's Pizza LLC Full time

    Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for taking phone orders in a friendly and professional manner. This role requires the ability to prepare products, operate all equipment, and stock ingredients from the delivery area to storage, work area, and walk-in cooler.Key ResponsibilitiesTake phone orders in...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer service and creating a positive experience for our guests.Key Responsibilities:Greet customers and provide them with a positive, engaging experience.Take customer orders using our technology and Point of...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Gastamo Group Full time

    Birdcall is a rapidly growing, hip fast casual restaurant offering an all-natural, healthy dining experience with made to order food that our guests love.Our community-driven approach is at the heart of everything we do. We're committed to giving back to the local communities we serve through our ONE PERCENT initiative, donating 1% of our sales to support...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Drury Hotels Company, LLC Full time

    Unlock Your Potential at Drury HotelsWe're seeking a highly organized and friendly Customer Service Representative to join our team at Drury Hotels. As a key member of our front desk team, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience for all.Key Responsibilities:Assist guests with...

  • Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States L&S Mechanical Full time

    Job DescriptionL&S Mechanical is a leading provider of new home construction services in the plumbing industry. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences.Key ResponsibilitiesProvide front-line support to customers, resolving warranty and service issues in a timely and professional...

  • Area Client Service Representative

    1 month ago

    Richardson, Texas, United States Higginbotham Insurance Agency Full time

    Job Title: Area Client Service RepresentativeHigginbotham Insurance Agency, a leading independent insurance and financial services firm, is seeking a highly motivated and detail-oriented Area Client Service Representative to join our team in Richardson, TX.Job Summary:The Area Client Service Representative will be responsible for coordinating workflow with...

  • Bilingual Customer Service Representative

    4 weeks ago

    Richardson, Texas, United States Adecco US, Inc. Full time

    Adecco US, Inc. is seeking a highly skilled Bilingual Customer Service Representative to join our team in the Dallas, TX area.As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to clients in both English and Spanish or French, while working effectively in assigned channels such as phone, email,...

  • Customer Service Voice Representative

    4 weeks ago

    Richardson, Texas, United States Chewy Fulfillment Centers Full time

    Customer Service Voice Representative Job DescriptionWe are seeking a motivated Customer Service Voice Representative to join our award-winning customer service team at Chewy Fulfillment Centers. As a Customer Service Voice Representative, you will be responsible for engaging directly with customers who contact us for a variety of topics ranging from helping...

  • Bilingual Customer Service Representative

    1 month ago

    Richardson, Texas, United States GEICO Full time

    Grow Your Career with GEICOWe're looking for Bilingual Customer Service Representatives to join our team in Richardson, TX. As a key member of our customer service team, you'll provide exceptional service to our policyholders, answering their questions, making policy changes, and providing recommendations.About the RoleThis is an in-office position, and...

  • Customer Service Representative

    3 weeks ago

    Richardson, Texas, United States GEICO Full time

    Customer Service Representative OpportunityGEICO is seeking a skilled Customer Service Representative to join our team in Richardson, TX. As a representative, you will be the first point of contact for our policyholders, handling inquiries, making policy changes, and providing recommendations to ensure exceptional customer service.About the RoleThis is an...

  • Customer Service Representative

    1 month ago

    Richardson, Texas, United States Lennox Full time

    About LennoxLennox is a leading manufacturer of residential and commercial climate-control solutions. With a rich history dating back over a century, the company is committed to innovation, sustainability, and customer satisfaction.Job DescriptionAs a Customer Service Specialist at Lennox, you will play a critical role in ensuring customer satisfaction by...