Mortgage Servicing Specialist

1 month ago


Richardson, Texas, United States Texans Credit Union Full time
Mortgage Servicing Representative Job Summary

The Mortgage Servicing Representative plays a vital role in providing exceptional financial services to our members by servicing residential mortgage loans and equity products. This position involves handling inquiries, processing payments, managing escrow accounts, and ensuring compliance with federal and state regulations.

Key Responsibilities:
  • Respond promptly and professionally to member inquiries regarding mortgage accounts, including payment issues, account status, and general account maintenance.
  • Accurately process mortgage payments, ensuring timely posting to member accounts.
  • Manage and monitor escrow accounts, including property taxes, insurance premiums, and other related disbursements.
  • Ensure all mortgage servicing activities comply with federal and state regulations and internal policies.
  • Process requests for mortgage loan payoffs, provide accurate payoff statements, and ensure timely disbursement of funds.
  • Monitor delinquent accounts and assist in the resolution of late payments by contacting members and providing options for bringing accounts current.
  • Prepare and maintain reports related to mortgage servicing activities, including payment histories, delinquency reports, and escrow account summaries.
Requirements:
  • Good working knowledge and proficient understanding of Texas Real Estate lending and associated requirements.
  • Ability to handle sensitive information with discretion and maintain member confidentiality.
  • Proficient in Texas Mortgage/Home Equity onboarding and loan servicing.
  • Excellent written and verbal communication skills.
  • High attention to detail and strong organizational skills.
  • Ability to thrive in a team and ever-changing high production loan environment.
  • Good computer skills, including a working knowledge of Microsoft Office products.
  • Excellent time management skills with the ability to work independently and collaboratively in a team environment.
Education and Experience:
  • Associate's degree or minimum of 2 years' prior experience in mortgage servicing industry.
  • Minimum of 2 years of working experience in mortgage servicing, loan processing, or related financial service role.


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