Technical Customer Care Specialist

1 week ago


Overland Park, Kansas, United States Sunlighten Full time
Job Description

Sunlighten is seeking a skilled Technical Customer Care Representative to join our growing Customer Care team. In this role, you will provide exceptional customer service to our clients, addressing their inquiries and resolving any issues related to our infrared saunas. Your expertise will be essential in ensuring customer satisfaction and loyalty.

Key Responsibilities:

  • Provide timely and accurate information to customers regarding their sauna orders and product knowledge requests.
  • Assist customers with technical troubleshooting of products and strive for one-point call resolution.
  • Process customer orders, changes, and returns according to established department policies and procedures.
  • Partner with the sales team to meet and exceed customers' service expectations.
  • Use CRM to process and resolve customer cases in a timely and efficient manner.

Requirements:

  • 1+ year of experience in a technical troubleshooting role, preferably in a customer-facing environment.
  • Strong technical abilities and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
  • High school diploma or equivalent required; associate's degree preferred.

Benefits:

  • Competitive hourly rate.
  • Health, dental, and vision insurance.
  • 401(k) with company match.
  • Profit sharing.
  • Paid holidays and paid time off.
  • Flexible spending account (health care and dependent care).
  • Professional development and tuition reimbursement.
  • Associate discounts on saunas, spa products, and day spa services.

Sunlighten provides equal employment opportunity. Discrimination of any type will not be tolerated. Sunlighten is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by state, federal, or local law.



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