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Member Specialist

2 months ago

Overland Park, Kansas, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Specialist to join our team at Sam's Club. As a Member Specialist, you will be responsible for providing exceptional member service, ensuring a positive shopping experience, and promoting Sam's Club products and services.

Key Responsibilities
  • Provide member service by maintaining a clean and organized store environment, reviewing member receipts, and acknowledging members to identify their needs.
  • Assist members with purchasing decisions, locate merchandise, and process member purchases, returns, refunds, and exchanges according to company policies and procedures.
  • Secure and safeguard Sam's Club assets and property by observing and communicating potential criminal activity, maintaining paperwork, and ensuring compliance with company security and safety practices.
  • Assist with the training of Member Frontline Service associates on company processes and procedures, teaching new technology and tool functionality, and providing continuous learning and process improvement opportunities.
  • Comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices.
Benefits

As a Member Specialist at Sam's Club, you will enjoy a range of benefits, including:

  • Competitive pay and performance-based bonus awards
  • Health benefits, including medical, vision, and dental coverage
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
Requirements

To be successful as a Member Specialist at Sam's Club, you will need:

  • Customer service experience, preferably in a retail environment
  • Working knowledge of mobile retail applications and front-end equipment
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong communication and interpersonal skills
  • Ability to work a variety of shifts, including evenings and weekends