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Technical Customer Care Specialist

2 months ago

Overland Park, Kansas, United States Sunlighten Full time
Job Summary

Sunlighten is seeking a skilled Technical Customer Care Representative to join our growing Customer Care team. As a key member of our team, you will provide exceptional customer service, troubleshoot technical issues, and ensure a seamless customer experience.

Key Responsibilities
  • Provide timely and accurate information to customers regarding order status and product knowledge.
  • Assist customers with technical troubleshooting of products and strive for one-point call resolution.
  • Process customer orders, changes, and returns according to established department policies and procedures.
  • Partner with the sales team to meet and exceed customers' service expectations.
  • Use CRM to process and resolve customer cases in a timely and efficient manner.
Requirements
  • 1+ year of experience in a technical troubleshooting role.
  • 1+ year of experience working with systems such as Microsoft Office Suite, Windows, Netsuite, and/or Salesforce.
  • Associates Degree or equivalent experience.
  • Strong time-management skills and ability to manage multiple tasks simultaneously.
  • Strong technical abilities and problem-solving skills.
  • Strong communication and customer service skills.
Benefits
  • Competitive hourly rate ($17-19/HR).
  • Health, Dental, and Vision Insurance.
  • Life and Short-Term Disability Insurance.
  • 401(k) with Company Match.
  • Profit Sharing.
  • Paid Holidays and Paid Time Off.
  • Flexible Spending Account (health care and dependent care).
  • Professional Development and Tuition Reimbursement.
  • Associate Discounts on Saunas, Spa Products, and Day Spa Services.