Insurance Customer Service Representative

3 days ago


San Francisco, California, United States State Farm Insurance Full time
State Farm Insurance Account Associate Job Description

As an Account Associate at State Farm Insurance, you will play a vital role in providing exceptional customer service and support to our policyholders. Your primary responsibilities will include:

Key Responsibilities:
  • Assist customers with their insurance needs by providing accurate and timely information
  • Process policy changes and updates in our system
  • Handle incoming calls and emails from customers regarding policy inquiries and claims
  • Collaborate with team members to resolve customer issues and ensure customer satisfaction
  • Maintain customer records and update information as needed
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
  • Stay up to date with insurance products and industry trends to effectively assist customers
  • Follow company policies and procedures to ensure compliance with regulations and guidelines
  • Meet or exceed performance goals and targets set by the company
  • Continuously improve knowledge and skills through training and development opportunities

At State Farm Insurance, we are committed to providing our customers with the best possible service and support. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.



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