Insurance Customer Service Representative

2 days ago


San Jose, California, United States State Farm Insurance Full time
Job Title: Office Representative

At State Farm Insurance, we're seeking a highly skilled and customer-focused Office Representative to join our team.

Key Responsibilities:
  • Provide exceptional customer service by answering inquiries and resolving issues in a timely and professional manner.
  • Process insurance policy changes and updates, ensuring accuracy and efficiency.
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues.
  • Maintain accurate and organized customer files, ensuring compliance with company policies and procedures.
  • Prepare and process insurance quotes and applications, working closely with customers to meet their needs.
  • Collaborate with team members to achieve office goals, promoting a positive and collaborative work environment.
  • Stay updated on insurance industry trends and regulations, ensuring compliance and providing expert advice to customers.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in insurance industry software and systems, with the ability to learn new technologies quickly.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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