Technical Business Solutions Analyst
3 days ago
We are seeking a highly skilled Technical Business Solutions Analyst to join our team at Global Refuge. As a key member of our organization, you will play a critical role in guiding the development and implementation of software solutions that support our mission to serve newcomers.
Key Responsibilities- Partner with program managers to understand current business needs and identify potential technical solutions that balance costs, risks, and benefits.
- Work with Global Refuge staff and vendors to plan software development projects and gain stakeholder commitment to those plans.
- Develop and maintain software applications, including network- and web-based solutions, to meet business requirements.
- Coordinate issue resolution and ensure that documentation of application technical and user specifications are updated as needed.
- Maintain existing Global Refuge applications, including managing the bug-fix process and the addition of enhancements or new modules.
- Subject matter expert on custom-built and off-the-shelf applications.
- Oversee communication to all interested parties regarding the status of software development plans.
- Coordinate the assessment of required process changes resulting from new/changed software and implement software, including data migration.
- Monitor the impact of the system once implemented and identify corrective actions to be taken.
- Bachelor's Degree from an accredited college or university with a degree in Information Technology or another relevant field, OR 4 years experience in a relevant field.
- Technical aptitude to support multiple applications.
- Experience in being a subject matter expert.
- Ability to communicate effectively in writing and speaking to both non-technical users and technical developers.
- Ability to influence others and negotiate effectively.
- Attention to detail; excellent organizational skills; commitment to transparent, timely, and detailed documentation.
- Proficient in using Word, Excel, Access, e-mail, and Web browser software.
- Commitment to Global Refuge's core mission and values and an ability to model those values in relationships with colleagues and partners.
- SQL
- Reporting tools
- Data analysis
- Software development process
Global Refuge is a nonprofit organization serving newcomers seeking safety, support, and a share in the American dream. We welcome those seeking refuge, upholding a legacy of compassion and grace for people in crisis. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.
We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities.
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