Catering Kitchen Operations Manager

3 weeks ago

Washington, Washington, D.C., United States Tatte Holdings LLC Full time
Job Description

We strive to inspire, care for and nurture life. Every Day. The Catering General Manager understands, embraces, and embodies this purpose as the face of Tatte with our Catering clients and is responsible for all facets of Catering order fulfillment and is dedicated to the client experience, thoughtful leadership and overall Catering kitchen performance from a guest perspective and an efficiency perspective.

Key Responsibilities:

  • Manage and direct production and service according to established standards.
  • Model authentic, warm and welcoming client service and is responsible for instilling great service in team members.
  • Oversee all administrative tasks including but not limited to: Scheduling, driver scheduling, inventory, purchasing, ordering, financial results, and ongoing interviewing and hiring to keep an appropriate staffing level.
  • Collaborate with the Catering Sales Team to provide exceptional customer service, develop client relationships and grow Tatte Catering.
  • Assist Catering Leadership with the development and refinement of Catering Kitchen Processes and Standard Operating Procedures.
  • Ensure that Catering kitchen team follows standardized recipes, portioning and presentation standards, and completes and utilizes daily production worksheets and waste log sheets. Tastes completed meals to ensure quality.
  • Maintain inventory to stay within established guidelines while assuring that necessary product is available when needed.
  • Oversee the training of catering kitchen team members in food preparation, safe handling, operation equipment, food safety and sanitation based on Company and regulatory standards.
  • Strive to develop all managers and hourly team members by giving timely, honest feedback through one on ones and performance appraisals.
  • Establish and maintain cleaning and maintenance schedules for equipment, storage and work areas. Ensures that team members follow and complete schedules as assigned.
  • Follow company safety and sanitation policies and procedures to include occurrence reporting.
  • Participate and attend departmental meetings, staff development, and professional programs, as appropriate.

Working Conditions / Essential Functions:

  • Ability and desire to work a flexible schedule based on sales trends and business needs which will include days, nights, weekends and holidays.
  • Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time.
  • Able to grasp, reach overhead, push, lift and carry up to 50 pounds.

Requirements:

  • Proven passion for culinary excellence and exceeding guest expectations.
  • Knowledge and proficiency of systems, methods and processes that contribute to great execution.
  • Excellent verbal and written communication skills with the ability to communicate professionally and effectively.
  • Highly organized with strong attention to detail.
  • Able to multitask.
  • High School education or equivalent.

Preferred Skills:

  • Hospitality Education – BS/AS Degree in Culinary Arts, Food Services Technology/Management or related field or
  • Proficient in Microsoft Office including Word, Excel, Outlook.
  • Previous experience working with UltiPro Onboarding & Recruiting, Toast - POS System, CrunchTime and Teamworks (highly preferred).
  • ServSafe Certification, Allergens Certification and ChokeSaver Certification.

Benefits and Perks:

  • Competitive pay
  • Quarterly bonus program
  • Paid vacation and sick time
  • 401(k) (with a vesting match)
  • Free EAP employee assistance programs
  • Flexible schedule with no late nights
  • Health, dental and visual insurance
  • Free meals and drinks
  • Exciting potential for growth

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