Customer Service Representative
6 days ago
The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests, creating a positive member experience and upholding the Planet Fitness brand.
Key Responsibilities- Provide a superior level of customer service, ensuring a friendly and welcoming atmosphere for all members, prospective members, and guests.
- Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
- Facilitate guided tours and present amenity offerings to prospective members, executing membership sales and responding to member questions and concerns in a timely and professional manner.
- Maintain and uphold company policies and procedures, ensuring the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude with a smile.
- Punctuality and reliability are a must.
- Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
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Customer Service Representative
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Customer Service Representative
1 week ago
Daphne, Alabama, United States Planet Fitness Full time{"title": "Member Services Representative", "description": "Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key ResponsibilitiesDemonstrate knowledge of the Planet Fitness Brand & model...
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Customer Service Representative
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