Customer Service Representative

6 days ago


Daphne, Alabama, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests, creating a positive member experience and upholding the Planet Fitness brand.

Key Responsibilities
  • Provide a superior level of customer service, ensuring a friendly and welcoming atmosphere for all members, prospective members, and guests.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Facilitate guided tours and present amenity offerings to prospective members, executing membership sales and responding to member questions and concerns in a timely and professional manner.
  • Maintain and uphold company policies and procedures, ensuring the neatness and cleanliness of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude with a smile.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills, able to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.


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