Member Service Representative Lender

5 days ago


Daphne, Alabama, United States Alabama Credit Union Full time

Job Summary

The Member Service Representative-Lender will serve as a front-line representative for the Alabama Credit Union, providing exceptional service to members at the Daphne Branch. This role requires a strong understanding of loan products and services, as well as excellent communication and sales skills.

Key Responsibilities

  • Assist members with loan requests, including explaining lending products and services and making recommendations based on approved loan amount.
  • Prepare and close member loans within established guidelines and procedures.
  • Onboard new members, respond to problems, and cross-sell products and services as needed.
  • Assist members with financial transactions, including paying and receiving cash, IRAs, and other negotiable instruments.
  • Serve as a branch leader in the branch manager's absence.

Requirements

  • High school diploma or equivalent.
  • Good computer skills, including Microsoft Office products and web-based applications.
  • Superior knowledge of loan products and IRAs, including extensive knowledge of regulations.
  • Ability to describe and sell products and services to members.
  • Ability to change focus efficiently in a fast-paced environment.
  • Desire to help others in the community.

Preferred Qualifications

  • One to three years of similar or related experience in a credit union or bank environment.
  • Advanced knowledge of Spectrum and Teller and Lender Advantage.
  • Bilingual (Spanish) is a plus.

Skills

  • Verbal Communication Skills - Expert
  • Computer Skills - Expert
  • Financial Counseling - Expert
  • Leadership - Expert
  • Organization Skills - Expert
  • Ten-Key Calculator - Expert
  • MS Word - Expert
  • Business Writing - Expert
  • Bilingual (Spanish) - Expert


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