Member Service Representative Lender
5 days ago
Job Summary
The Member Service Representative-Lender will serve as a front-line representative for the Alabama Credit Union, providing exceptional service to members at the Daphne Branch. This role requires a strong understanding of loan products and services, as well as excellent communication and sales skills.
Key Responsibilities
- Assist members with loan requests, including explaining lending products and services and making recommendations based on approved loan amount.
- Prepare and close member loans within established guidelines and procedures.
- Onboard new members, respond to problems, and cross-sell products and services as needed.
- Assist members with financial transactions, including paying and receiving cash, IRAs, and other negotiable instruments.
- Serve as a branch leader in the branch manager's absence.
Requirements
- High school diploma or equivalent.
- Good computer skills, including Microsoft Office products and web-based applications.
- Superior knowledge of loan products and IRAs, including extensive knowledge of regulations.
- Ability to describe and sell products and services to members.
- Ability to change focus efficiently in a fast-paced environment.
- Desire to help others in the community.
Preferred Qualifications
- One to three years of similar or related experience in a credit union or bank environment.
- Advanced knowledge of Spectrum and Teller and Lender Advantage.
- Bilingual (Spanish) is a plus.
Skills
- Verbal Communication Skills - Expert
- Computer Skills - Expert
- Financial Counseling - Expert
- Leadership - Expert
- Organization Skills - Expert
- Ten-Key Calculator - Expert
- MS Word - Expert
- Business Writing - Expert
- Bilingual (Spanish) - Expert
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