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Customer Service Representative

2 months ago

Daphne, Alabama, United States D.R. Horton Full time

Job Description

Customer Service Tech

D.R. Horton, Inc. is seeking a Customer Service Tech to maintain high customer satisfaction by facilitating warranty requests and resolving issues after home closing.

Essential Duties and Responsibilities

  • Evaluate homeowner repair issues to determine warrantability
  • Process work orders and instructions from supervisor
  • Perform repairs, including carpentry, drywall, and painting
  • Schedule and manage subcontractors for warranty repairs
  • Certify warranty work completion
  • Conduct business in a professional and ethical manner
  • Ability to work overtime
  • Follow up with homeowners to address concerns
  • Process charge-back documentation and invoices

Qualifications

  • High School Diploma or GED
  • 3+ years related experience, including carpentry, drywall, and painting
  • Valid driver's license and ability to drive among designated communities
  • Ability to utilize DRH Warranty applications
  • Proficiency with MS Office and email
  • Ability to stand and walk for 4 hours straight or up to 8 hours

Preferred Qualifications

  • Prior customer service experience
  • Experience with minor electrical, plumbing, and HVAC repair work
  • Ability to work independently and be productive without supervision

Benefits

  • Medical, Vision, and Dental
  • 401(K)
  • Employee Stock Purchase Plan
  • Flex Spending Accounts
  • Life Insurance
  • Vacation, Sick, Personal Time, and Company Holidays

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