Customer Service Representative

2 months ago


Daphne, Alabama, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Demonstrate knowledge of the Planet Fitness Brand & model behavior in accordance with Planet Fitness mission statement
  • Greet members, prospective members and guests, providing exceptional customer service as well as a friendly and welcoming atmosphere
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions
    • Check members into the system
    • Facilitate needed updates to member's accounts
    • Facilitate guided tours and present amenity offerings to prospective members
    • Execute membership sales
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed
  • Maintain and uphold company policies and procedures
  • Assist in maintaining the neatness and cleanliness of the club
Requirements
  • Customer service background preferred
  • Basic computer proficiency
  • A passion for fitness and health
  • Upbeat and positive attitude with a smile
  • Punctuality and reliability are a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
  • Strong listener with the ability to empathize and problem solve
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language
  • High School diploma/GED equivalent required
  • Must be 18 years of age or older
Physical Demands
  • Continual standing and walking during shift
  • Continual talking in person or on the phone during shift
  • Must be able to occassionally lift up to 50 lbs
  • Will occasionally encounter toxic chemicals during shift


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