Customer Service Ambassador
1 week ago
About Bryant Bank:
Bryant Bank is committed to delivering exceptional financial services to our customers. As a Customer Service Representative, you will play a key role in building relationships with customers and delivering a wide range of financial solutions to meet their needs.
Responsibilities:
- Discussing information about financial products or services with customers
- Advising customers on product usage and features
- Analyzing customer information to solve problems effectively
- Providing recommendations to customers based on their financial needs
- Promoting financial products and services to customers
- Completing financial transactions and opening accounts
- Handling customer complaints and resolving conflicts
- Ensuring compliance with financial laws and regulations
- Maintaining a safe and secure work environment
- Assisting with loan applications and financial planning
- Performing other assigned duties to support customer satisfaction
Requirements:
- Bachelor's degree or equivalent experience in a related field
- Minimum two years of customer service experience in a financial institution or similar role
- Preference for experience in a similar role or financial services industry
Skills:
- Excellent customer service and communication skills
- Strong organizational and planning abilities
- Honesty and integrity in all interactions
- Attention to detail and accuracy in financial transactions
- Ability to build positive relationships with customers and colleagues
- Effective communication and problem-solving skills
Physical Requirements:
- Ability to lift up to 20 pounds
- Prolonged periods of sitting and computer work
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