Customer Service Ambassador

1 week ago


Daphne, Alabama, United States Bryant Bank Full time
Customer Service Representative

About Bryant Bank:

Bryant Bank is committed to delivering exceptional financial services to our customers. As a Customer Service Representative, you will play a key role in building relationships with customers and delivering a wide range of financial solutions to meet their needs.

Responsibilities:

  • Discussing information about financial products or services with customers
  • Advising customers on product usage and features
  • Analyzing customer information to solve problems effectively
  • Providing recommendations to customers based on their financial needs
  • Promoting financial products and services to customers
  • Completing financial transactions and opening accounts
  • Handling customer complaints and resolving conflicts
  • Ensuring compliance with financial laws and regulations
  • Maintaining a safe and secure work environment
  • Assisting with loan applications and financial planning
  • Performing other assigned duties to support customer satisfaction

Requirements:

  • Bachelor's degree or equivalent experience in a related field
  • Minimum two years of customer service experience in a financial institution or similar role
  • Preference for experience in a similar role or financial services industry

Skills:

  • Excellent customer service and communication skills
  • Strong organizational and planning abilities
  • Honesty and integrity in all interactions
  • Attention to detail and accuracy in financial transactions
  • Ability to build positive relationships with customers and colleagues
  • Effective communication and problem-solving skills

Physical Requirements:

  • Ability to lift up to 20 pounds
  • Prolonged periods of sitting and computer work


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