Front Desk Coordinator

1 week ago


Springdale, Arkansas, United States RML Auto Full time

Job Summary: We are seeking a highly skilled and professional Customer Service Representative to join our team at RML Auto. As a key member of our front office staff, you will be responsible for providing exceptional customer service and ensuring a positive experience for all visitors to our dealership.

Key Responsibilities:

  • Greets Customers and Determines the Nature of Their Visit: You will be the first point of contact for our customers, and it is essential that you are able to greet them in a friendly and professional manner, determine the nature of their visit, and direct them to the correct department or individual.
  • Directs Customers to the Correct Department: You will be responsible for directing customers to the correct department or individual, notifying the appropriate person that a customer is waiting, and introducing the customer.
  • Answers Incoming Phone Calls: You will be responsible for answering incoming phone calls, directing the caller to the appropriate department or individual, or taking a thorough message.
  • Communicates with Callers and Visitors: You will be responsible for communicating with callers and visitors in a professional, friendly, and efficient manner, providing them with accurate information and resolving any issues they may have.
  • Obtains Basic Demographic Information: You will be responsible for obtaining basic demographic information about each customer using a computer system, a log sheet, or other method established by the dealership.
  • Communicates Messages: You will be responsible for communicating messages to the appropriate parties in a timely manner.
  • Types Memos and Correspondence: You will be responsible for typing memos, correspondence, reports, and other documents as required.
  • Assists with Clerical Duties: You will be responsible for assisting with clerical duties as required, maintaining the privacy of customer information, and following company policies and procedures.
  • Maintains a Professional Attitude: You will be expected to maintain a professional attitude with co-workers, customers, and vendors at all times.
  • Follows Company Policies: You will be expected to follow federal, state, and local laws, as well as company policies, regarding the safeguarding of customer information.
  • Reports to Work on Time: You will be expected to report to work on time and follow the schedule provided.
  • Completes Annual HR Training: You will be expected to complete annual HR training, as well as any other training required for this position.


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