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Service Coordinator

4 weeks ago

Batavia, New York, United States Milton CAT Full time
{"Job Title": "Service Coordinator", "Job Description": "Job Summary

Milton CAT is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for providing exceptional service support to our customers, ensuring timely and efficient resolution of service requests. Your strong communication and problem-solving skills will be essential in this role, as you will be working closely with our service technicians and customers to resolve issues and meet their needs.

Key Responsibilities
  • Answer customer inquiries and respond to service requests in a timely and professional manner.
  • Coordinate with service technicians to schedule and assign work, ensuring efficient use of resources.
  • Process and update invoices, work orders, and other documentation as needed.
  • Order parts and materials for service calls, ensuring timely delivery and minimizing downtime.
  • Assist with incremental repair quotes and provide accurate estimates to customers.
  • Perform timecard entries and maintain accurate records of service hours worked.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Provide exceptional customer service, responding to customer needs and resolving issues in a timely and professional manner.
Requirements
  • High school diploma or equivalent, with college or trade school preferred.
  • Proficient in the use of computer software, including Microsoft Office and related applications.
  • Strong written and verbal communication skills, with the ability to effectively communicate with customers and internal stakeholders.
  • Strong problem-solving skills, with the ability to analyze and resolve complex issues.
  • Basic math skills, with the ability to accurately calculate and manage service hours and costs.
  • Ability to work in a fast-paced, dynamic environment, with a high level of accuracy and attention to detail.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive retirement plan, with opportunities for growth and advancement.
  • A dynamic and supportive work environment, with opportunities for professional development and training.
  • A commitment to diversity and inclusion, with a focus on creating a welcoming and inclusive workplace culture.

Milton CAT is an equal opportunity employer, committed to providing a fair and inclusive hiring process. We welcome applications from diverse candidates, including individuals with disabilities, minorities, veterans, and women.

", "Company Overview": "Milton CAT is a leading provider of heavy equipment and services, with a commitment to delivering exceptional customer service and support. Our team is dedicated to providing innovative solutions and services that meet the evolving needs of our customers and the industry as a whole. We are proud to be a part of the Caterpillar family of companies, with a shared commitment to excellence and customer satisfaction."}