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Patient Service Representative
2 months ago
The Patient Services Representative plays a vital role in the front office, serving as the initial point of contact for patients and staff. This position is responsible for directing patient flow, performing patient check-ins, and scheduling appointments. Additionally, the Patient Services Representative maintains patient financial records and may serve as a switchboard operator as needed.
Key Responsibilities- Telephone Management: Handles telephone calls from patients and staff, forwarding calls requiring triage.
- Front Office Duties: Performs receptionist duties with close attention to detail and professionalism.
- Financial Management: Verifies health insurance payment information, educates patients on applicable regulations, collects payments, and records data.
- Charge Entry: Performs data entry of service charges, including the assignment of diagnostic codes and the entering of all physician and clinic-related charges.
- Central Billing Coordination: Coordinates information with the Central Billing Office to ensure all charges are captured and properly collected.
- Education: High School Diploma or GED.
- Experience: 2-5 years.
