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Customer Service Representative

2 months ago

Chesterfield, Missouri, United States Zeiss Inc Full time
About Us

ZEISS is a leading global technology company that has been in business for over 177 years. We are pioneers of science and technology, and our company handles the ever-changing environments in a fast-paced world with cutting-edge technologies and continuous advancements. We believe that innovation and technology are the key to a sustainable future and solutions for global change. Our diverse range of portfolios throughout the ZEISS family includes segments like Industrial Quality & Research, Medical Technology, Consumer Markets, and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone.

Job Summary

We are seeking a highly motivated and experienced Customer Service Specialist to join our team at ZEISS. As a Customer Service Specialist, you will play a vital role in Kogent Surgical and have the opportunity to showcase your skills and experience in customer service.

Key Responsibilities
  • Provide exceptional customer service by answering customer inquiries, resolving problems, and maintaining customer satisfaction.
  • Maximize customer operational performance by providing help desk resources and technical advice.
  • Accomplish customer service human resource objectives by recruiting, selecting, training, and coaching employees.
  • Manage customer service staff, communicate job expectations, and perform appraisals and job reviews.
  • Meet customer service financial objectives by forecasting requirements, preparing annual budgets, and scheduling expenditures.
  • Improve customer service quality results by conducting surveys and studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
  • Implement production, productivity, quality, and customer-service standards.
  • Process repairs, representative requests on proper documentation, and RMA's to determine correct course of action required for returned goods; correct paperwork, track deadlines, and repack goods to be placed in inventory.
  • Contribute customer service information and recommendations to strategic plans and reviews.
  • Audit customer service procedures and trends and determine system improvements.
  • Enforce company policies and procedures.
  • Determine customer service requirements by maintaining contact with customers and visiting operational environments.
  • Update job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
Requirements
  • Bachelor's or Associate's degree preferred or equivalent customer service work history combination.
  • 1-2 years experience.
  • Experience in Microsoft Office is a MUST.
  • Highly self-motivated, self-directed, team oriented, and exceptionally attentive to detail.
  • Demonstrated ability to respond to multiple priorities in a dynamic environment.
  • Troubleshooting skills in a manufacturing environment & creative problem solving skills.
  • Ability to use ALL office software that pertains to the position, including Microsoft Office Suite and Quickbooks.
  • Customer Service/Sales experience is required.
Benefits
  • Medical
  • Vision
  • Dental
  • 401k Matching
  • Employee Assistance Programs
  • Vacation and sick pay

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer.