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Service Account Manager

2 months ago

Pacific Washington, United States Freightliner Northwest Full time
Job Summary

Gordon Truck Centers, Inc. (GTC) is seeking a highly skilled Support Service Account Manager to join our team at Freightliner Northwest. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our service department.

Key Responsibilities
  • Provide outstanding customer service and ensure customer satisfaction from initial contact to final delivery.
  • Accurately take customer information, record requests, and prepare written estimates.
  • Schedule and plan related work in the shop directly with the service foreman.
  • Communicate effectively with shop management and problem-solve with the team.
  • Communicate with customers and drivers on the status of repairs at all times.
  • Open and close repair orders, enter other work needed, check for warranty coverage, and use system and processes.
  • Assist with overseeing correct data entry on all repair orders and ensure accuracy of all data and codes.
  • Collect purchase order information, warranty information, and customer payment.
  • Use good judgment to maintain a safe and organized work environment.
  • Accept ownership for accomplishing new and different requests and exploring value-added opportunities.
Requirements
  • High School diploma or equivalent preferred.
  • Previous Service Advisory experience preferred or one year or more related experience in a repair facility.
  • Technical knowledge of heavy-duty vehicles preferred but not required.
  • Previous customer service experience required.
Benefits

GTC offers a competitive hourly rate of $22.00 to $25.00 per hour, based on experience. Additionally, we provide a comprehensive benefits package, including healthcare, dental, vision, and prescription benefits, as well as a basic group term life insurance policy and employee assistance program. Eligible employees can enroll in our company Health Savings Account (HSA) and contribute up to 60% of their pre-tax earnings to 401k, with a company match of dollar for dollar up to 3% of their income for qualifying employees. Tuition reimbursement and profit sharing are also available for hired applicants. Employees receive paid vacation, personal time off (PTO), and six paid holidays.