Technical Account Manager

2 days ago

Washington, Washington, D.C., United States SHI International Full time
About the Role

The Technical Account Manager on the Managed Services team serves as the primary point-of-contact for clients' proactive post-sales managed services activities for SHI Managed Services in the ASG Product & MSP Group. This role is responsible for driving customer adoption of the Azure and AWS platforms and ensuring overall customer satisfaction with Managed Services platforms and services.

Key Responsibilities
  • Drive customer adoption of Azure and AWS platforms
  • Ensure overall customer satisfaction with Managed Services platforms and services
  • Manage customer contract renewals, true-ups, and other services billing items
  • Serve as the customer's primary point-of-contact for all SHI Teams, including Sales, Support, Services, and others
  • Serve as an escalation point for customer concerns
  • Collaborate with the customer's SHI sales executive to address customer procurement needs
  • Collaborate with project management, sales, and other technical resources to successfully complete customer onboarding projects
  • Coordinate regular customer cadence calls with the customer and internal resources to establish an account plan and platform adoption plan for each customer
  • Maintain subject matter expertise on the customer's supported IT environment
  • Uncover areas of future Managed Services and position SHI capabilities
Requirements
  • 5+ years in a Technical Account Management, Engineering, or similarly technical role that requires expertise in supporting customers in Azure Cloud and AWS Cloud environments
  • Cloud engineering experience in Azure and AWS
  • Cloud service desk or other related technical support experience in Azure and AWS
  • Foundational, Associate, and Advanced certifications in Azure or AWS
What We Offer
  • World-class facility with on-site gyms and cafeterias
  • Ongoing opportunities for personal and professional growth and development
  • Work in an up-beat, creative, and fun environment
  • Benefits including medical, vision, dental, 401K, and flexible spending
About SHI International

SHI International Corp. is a $14 billion global provider of IT solutions and services, with over 6,000 dedicated employees worldwide. To learn more about SHI International Corp, visit our website: www.shi.com/careers

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