Account Manager

2 days ago

Washington, Washington, D.C., United States Partner One Capital Full time

{"h1": "Account Manager", "p": "At Partner One Capital, we are seeking a highly motivated and customer-focused Account Manager to join our dynamic team. As an Account Manager, you will be responsible for managing software subscription renewals and driving account expansion opportunities. If you have a strong understanding of Apache Kafka and its ecosystem, and a proven track record of success in account management or customer success roles within the technology or software industry, we want to hear from you.", "ul": [{"li": "Manage and oversee the software subscription renewal process, ensuring timely renewals for all assigned accounts."}, {"li": "Identify opportunities to expand existing customer accounts through upselling, cross-selling, and promoting additional services or products."}, {"li": "Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor to help them derive maximum value from our solutions."}, {"li": "Demonstrate an understanding of Apache Kafka and its use cases to effectively communicate product features, benefits, and updates to customers."}, {"li": "Work closely with the sales, support, and technical teams to ensure customers' needs are met and that any issues are addressed promptly."}, {"li": "Monitor account health, customer satisfaction, and product usage to ensure long-term customer retention and success."}, {"li": "Handle contract negotiations, renewals, and pricing discussions, ensuring mutually beneficial agreements."}, {"li": "Provide accurate forecasts on renewal rates, upsell opportunities, and revenue projections for the assigned portfolio."}], "h2": "Requirements", "ul": [{"li": "Bachelor's degree in business, marketing, information technology, or a related field."}, {"li": "3+ years of experience in account management, customer success, or a related role, preferably within the software or technology sector."}, {"li": "Proven experience managing subscription renewals and expanding customer accounts."}, {"li": "Working knowledge of Apache Kafka and experience discussing technical topics with both technical and non-technical stakeholders."}, {"li": "Familiarity with CRM systems and tools (e.g., Salesforce, HubSpot).", "li": "Strong interpersonal and communication skills."}, {"li": "Ability to work collaboratively in a team environment."}, {"li": "Excellent negotiation and problem-solving abilities."}, {"li": "Highly organized with attention to detail and ability to manage multiple priorities"}], "h3": "Preferred Qualifications", "ul": [{"li": "Experience working with open-source software or cloud-based solutions."}, {"li": "Previous experience in a technical or SaaS-based account management role."}, {"li": "Ability to analyze customer data and provide insights to improve customer success."}], "h2": "Benefits", "ul": [{"li": "Competitive salary and performance-based bonuses."}, {"li": "Opportunities for career advancement within a growing company."}, {"li": "Comprehensive benefits package including health, dental, and vision insurance."}, {"li": "Ongoing training and professional development opportunities."}, {"li": "A collaborative and innovative work environment."}]

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