Healthcare Customer Service Representative
2 weeks ago
POSITION TITLE:
Patient Services Specialist
POSITION OVERVIEW:
The Patient Services Specialist is responsible for facilitating accurate and efficient patient check-in and check-out processes. This role requires a comprehensive understanding of the procedures involved in patient registration, insurance verification, demographic data collection, and appointment scheduling for both initial and follow-up visits. As a vital member of the healthcare team, the specialist must be well-versed in clinic protocols.
Additionally, the individual will uphold patient confidentiality and adhere to the policies and procedures established by Central Oklahoma Family Medical Centers.
ESSENTIAL QUALIFICATIONS:
- High School diploma or equivalent; required
Must be at least 18 years of age
Experience in a Medical/Dental Office; preferred
Customer Service Experience; required
Ability to effectively communicate and collaborate with a multidisciplinary healthcare team and the public
Basic computer proficiency; required
Professional phone etiquette
Must be capable of sitting, standing, walking, bending, and/or lifting for extended periods
SUPERVISION:
Reports to the Patient Services Supervisor
KEY RESPONSIBILITIES:
- Facilitate patient check-in and check-out for appointments, collecting co-pays and outstanding balances as necessary
Enter sliding fee information when applicable
Schedule, reschedule, or cancel patient appointments
Process daily payments received
Handle credit card transactions
Manage appointment scheduling and processing
Answer incoming calls and direct them appropriately
Maintain provider schedules by coordinating appointments
Participate in agency-sponsored training events (safety, OSHA, etc.)
Ensure patient confidentiality and compliance with HIPAA regulations at all times
Provide guidance to departmental staff regarding clinic policies and procedures
Keep the workspace organized and professional
Demonstrate a positive attitude and commitment to the organization's mission
Exhibit caring qualities consistent with the values of a community health center
Recognize cultural factors and work to eliminate barriers to healthcare services
Address patient complaints as per established resolution protocols
Complete and submit departmental reports in a timely manner
Assist in training new Patient Services Specialists within designated locations
Maintain schedules for Patient Services Specialists and oversee time-off requests
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