Store General Manager

3 weeks ago


CombressouslesCôtes, Grand Est, United States Petco Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our Pet Care Center team. As a General Manager, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the overall success of our store.

Key Responsibilities
  • Leadership and Team Management
    • Build and lead a high-performing team of leaders and hourly partners
    • Develop and implement strategies to improve team engagement, productivity, and customer satisfaction
    • Provide coaching, training, and development opportunities to ensure team members have the skills and knowledge needed to succeed
  • Business Growth and Development
    • Develop and implement business plans to drive sales growth, improve profitability, and increase customer loyalty
    • Monitor and analyze sales data, customer feedback, and market trends to identify opportunities for improvement
    • Collaborate with cross-functional teams to develop and implement marketing strategies, promotions, and events
  • Customer Experience and Satisfaction
    • Ensure exceptional customer service and experience in the store
    • Develop and implement strategies to improve customer satisfaction, loyalty, and retention
    • Monitor and address customer complaints and concerns in a timely and professional manner
  • Operational Excellence
    • Ensure the store is operated in accordance with company policies, procedures, and standards
    • Monitor and maintain store appearance, cleanliness, and organization
    • Ensure accurate and timely completion of tasks, including inventory management, payroll, and accounting
Requirements
  • Education and Experience
    • Bachelor's degree in Business Administration, Marketing, or related field
    • Minimum 3 years of retail management experience, preferably in a pet-related industry
    • Proven track record of driving business growth, improving customer satisfaction, and leading high-performing teams
  • Skills and Qualifications
    • Strong leadership and management skills, with the ability to motivate and develop team members
    • Excellent communication, interpersonal, and problem-solving skills
    • Ability to analyze data, identify trends, and develop strategies to drive business growth
    • Knowledge of retail operations, including inventory management, payroll, and accounting
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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