Front Desk Representative
4 days ago
We are seeking a skilled and customer-focused Front Desk Agent to join our team at Homewood Suites by Hilton Holyoke-Springfield. As the face of our hotel, you will provide exceptional service to all guests, ensuring a warm and welcoming experience.
Key Responsibilities- Greet guests and complete the check-in/check-out procedure through our Property Management System, obtaining and storing pertinent information.
- Handle cash, credit card information, and goods at the property.
- Identify the needs of each guest and provide relevant information regarding hotel services and amenities, creating an accommodating environment for all.
- Respond to all guest requests in a timely manner.
- Take reservations from incoming callers, providing excellence in service and inputting all information into our hotel management system.
- Update and cancel reservations in the system as requested by the guest.
Buffalo Lodging Associates is a hotel management company based in Canton, MA, dedicated to true hospitality since its founding in 1996. With a portfolio of 50 hotels, we partner with respected brands like Marriott International, Hilton Worldwide, and InterContinental Hotels Group. Our community of associates is driven to provide a best-in-class hospitality experience and operational excellence.
What We Offer- Paid weekly (every Friday)
- Medical, dental, and vision insurance
- Competitive 401(k) retirement savings plan with generous employer match
- Paid vacation and sick time
- Paid holidays
- Tuition reimbursement
- Flexible spending account
- Company-paid life insurance
- Company-paid short-term disability insurance
- Long-term disability insurance
- Employee assistance program
- Hotel discounts for you, your friends, and family
- Wellness programs
- Monthly employee appreciation activities and events
- Learning and development opportunities
- Employee referral program
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