Front Desk Representative

4 days ago


Holyoke, Massachusetts, United States Buffalo Lodging Associates Full time
About the Role

We are seeking a skilled and customer-focused Front Desk Agent to join our team at Homewood Suites by Hilton Holyoke-Springfield. As the face of our hotel, you will provide exceptional service to all guests, ensuring a warm and welcoming experience.

Key Responsibilities
  • Greet guests and complete the check-in/check-out procedure through our Property Management System, obtaining and storing pertinent information.
  • Handle cash, credit card information, and goods at the property.
  • Identify the needs of each guest and provide relevant information regarding hotel services and amenities, creating an accommodating environment for all.
  • Respond to all guest requests in a timely manner.
  • Take reservations from incoming callers, providing excellence in service and inputting all information into our hotel management system.
  • Update and cancel reservations in the system as requested by the guest.
About Buffalo Lodging Associates

Buffalo Lodging Associates is a hotel management company based in Canton, MA, dedicated to true hospitality since its founding in 1996. With a portfolio of 50 hotels, we partner with respected brands like Marriott International, Hilton Worldwide, and InterContinental Hotels Group. Our community of associates is driven to provide a best-in-class hospitality experience and operational excellence.

What We Offer
  • Paid weekly (every Friday)
  • Medical, dental, and vision insurance
  • Competitive 401(k) retirement savings plan with generous employer match
  • Paid vacation and sick time
  • Paid holidays
  • Tuition reimbursement
  • Flexible spending account
  • Company-paid life insurance
  • Company-paid short-term disability insurance
  • Long-term disability insurance
  • Employee assistance program
  • Hotel discounts for you, your friends, and family
  • Wellness programs
  • Monthly employee appreciation activities and events
  • Learning and development opportunities
  • Employee referral program


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