As a key member of our hospitality team, the Front Desk Agent serves as the primary point of contact for guests, ensuring an exceptional experience from arrival to departure.

Responsibilities:

• Welcome guests warmly and efficiently manage the check-in and check-out processes using our property management system.
• Handle financial transactions, including cash and credit card processing, with accuracy and integrity.
• Assess guest needs and provide comprehensive information about hotel services and amenities to enhance their stay.
• Manage reservations through incoming calls, ensuring all details are accurately entered and updated in the hotel management system.
• Typical Work Schedule: Morning shifts from 7 AM to 3 PM and evening shifts from 3 PM to 11 PM, with availability required on weekends.

About Buffalo Lodging Associates:

Buffalo Lodging Associates is a distinguished hotel management firm dedicated to delivering outstanding hospitality experiences. With a portfolio of 50 properties, we pride ourselves on our partnerships with renowned hotel brands and our commitment to operational excellence.

Candidate Profile:

The ideal candidate will reflect our core values of Excellence, Passion, Integrity, and Inclusivity. Key qualifications include:

• Previous customer service experience, preferably in a hotel environment.
• Familiarity with Hilton brand standards is advantageous.
• A high school diploma or equivalent is preferred.
• Proficiency in computer applications, including property management systems, WORD, and EXCEL.
• A valid driver's license with a satisfactory driving record.

Employee Benefits:

We value our employees and offer a comprehensive benefits package, including:

• Weekly pay schedule.
• Medical, Dental, and Vision Insurance.
• 401(k) Retirement Savings Plan with employer matching.
• Paid vacation and sick leave.
• Paid holidays and tuition reimbursement.
• Flexible spending accounts and company-paid life insurance.
• Short-term and long-term disability insurance.
• Employee assistance programs and hotel discounts.
• Wellness initiatives and employee appreciation events.
• Opportunities for professional development and referral programs.