Front Desk Representative

2 weeks ago


Holyoke, Massachusetts, United States Buffalo Lodging Associates, LLC Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood Suites by Hilton Holyoke-Springfield. As the face of our hotel, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.

Key Responsibilities:
  • Check-in and check-out guests, handling cash and credit transactions with accuracy and efficiency.
  • Provide guests with information about hotel services and amenities, responding to their needs and requests in a timely manner.
  • Take reservations and updates, utilizing our property management system to ensure seamless guest experiences.
  • Work collaboratively with colleagues to maintain a clean and welcoming environment, adhering to hotel standards and policies.
About Buffalo Lodging Associates:

As a leading hotel management company, Buffalo Lodging Associates is committed to delivering exceptional hospitality experiences. Our team is passionate about creating memorable stays for our guests, and we're looking for like-minded individuals to join our team.

What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement savings plan with employer match.
  • Paid vacation and sick time, as well as paid holidays.
  • Tuition reimbursement and flexible spending account options.
  • Hotel discounts and wellness programs, plus employee appreciation activities and events.


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