Bilingual Customer Service Representative

1 month ago

Houston, Texas, United States Equus Full time
Job Summary

We are seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team at Equus Workforce Solutions. As a key member of our workforce development team, you will play a vital role in providing exceptional customer service and support to job seekers and career changers.

Key Responsibilities
  • Provide friendly and professional customer service to job seekers and career changers, responding to their inquiries and concerns in a timely and effective manner.
  • Assist customers in navigating our services and resources, including job search assistance, career development, and employment services.
  • Work closely with colleagues to ensure seamless delivery of services and support to customers.
  • Stay up-to-date on industry trends and best practices in customer service and workforce development.
  • Participate in ongoing training and professional development to enhance skills and knowledge.
Requirements
  • High school diploma or equivalent required; two years of college coursework or equivalent combination of education and experience preferred.
  • Two years of customer service experience or equivalent combination of education and experience.
  • Knowledge of the workplace, jobs, and requirements for entry into those jobs.
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse populations.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
What We Offer

At Equus Workforce Solutions, we are committed to providing a work environment that is inclusive, respectful, and supportive of all employees. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

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