Cyber Services Director

4 weeks ago

Boca Raton, Florida, United States AmTrust Financial Full time

About the Role:

Cyber Services Director will be responsible for responding to cyber security events experienced by insureds of AmTrustCyber. The ideal candidate has an appreciation for time sensitivity, customer service and collaboration - both with internal and external partners.

This role also is responsible for working with AmTrustCyber insureds and third-party vendors to coordinate cyber risk service offerings. Maintains a solid understanding of AmTrust's mission, vision, and values. Upholds the standards of the AmTrust organization.

Responsibilities:

  • Actively participate in incident response management for insureds of AmTrustCyber.
  • Engage in prompt intake calls and ensure consistent follow-up throughout the life cycle of the claim.
  • Collaborate with AmTrustCyber claims professionals for holistic incident management.
  • Manage vendors and outside counsel including selection of counsel for specific matters, negotiation of rates to ensure the best interest of AmTrustCyber are forefront and oversight of performance metrics as well as timely payments.
  • Partner with AmTrustCyber team in marketing and business development efforts.
  • Ensure superior client service with valuable, efficient, effective, and timely solutions for clients.
  • Keep current with cyber market trends and notable claims.
  • Perform other functionally related duties as assigned.

Qualifications:

  • 3-5 years of experience in incident response or with handling data security issues and/or technical experience in network management, infrastructure and cloud applications.
  • College degree is required; JD degree is preferred.
  • Ability to collaborate with internal claims, underwriting, wordings and legal teams.
  • A team player who is willing to work hard and work well with others, as well as provide superior client service.

What We Offer:

  • AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.
  • Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
  • AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected.

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