Guest Service Specialist
1 week ago
Position Overview:
As a Guest Service Specialist, your primary role will be to deliver outstanding service to our patrons in a vibrant and fast-paced setting. You will be engaged in three essential roles: food runner, cashier, and beverage preparer, ensuring seamless operations while fostering a friendly environment. Additionally, all team members are expected to assist with dishwashing duties as required.
Key Responsibilities:
Food Runner
- Ensure the accuracy of orders by matching kitchen tickets with expo tickets.
- Mark items on the ticket that are ready for delivery to the guests.
- Deliver food promptly to guests' tables, ensuring timely service.
- Verify the presentation, accuracy, and quality of orders before serving.
- Collaborate with team members to resolve any guest inquiries or issues.
Cashier
- Welcome guests as they enter the establishment.
- Accurately take customer orders and manage cash and credit transactions.
- Respond to guest questions regarding menu items, ingredients, and pricing.
- Keep the work area clean and organized.
Beverage Preparer
- Craft and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks, following established recipes and standards.
- Maintain cleanliness and organization at the beverage station.
- Restock supplies as necessary to ensure inventory levels are sufficient.
- Provide excellent customer service, addressing guest inquiries about beverage options and making suggestions.
Dishwashing Duties
- Assist with washing dishes, glassware, and utensils as needed.
- Keep the dishwashing area clean and sanitary.
- Adhere to proper dishwashing protocols and food safety standards.
- Support fellow team members in maintaining a tidy kitchen and dining space.
Qualifications:
- Prior experience in a restaurant or customer service setting is beneficial, but not mandatory.
- Strong communication and interpersonal abilities.
- Capability to multitask and operate efficiently in a fast-paced environment.
- Excellent teamwork and collaboration skills.
- Availability for flexible scheduling, including weekends and holidays.
By becoming a part of our team, you will have the chance to enhance your skills in a dynamic, customer-oriented atmosphere. We are dedicated to providing exceptional service and a welcoming environment for our guests, while also fostering a positive workplace culture for our team members.
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