Guest Service Specialist

1 week ago


San Juan Capistrano, California, United States Delice Breton Full time
Job Description

Position Overview:

As a Guest Service Specialist, your primary role will be to deliver outstanding service to our patrons in a vibrant and fast-paced setting. You will be engaged in three essential roles: food runner, cashier, and beverage preparer, ensuring seamless operations while fostering a friendly environment. Additionally, all team members are expected to assist with dishwashing duties as required.

Key Responsibilities:

Food Runner

  • Ensure the accuracy of orders by matching kitchen tickets with expo tickets.
  • Mark items on the ticket that are ready for delivery to the guests.
  • Deliver food promptly to guests' tables, ensuring timely service.
  • Verify the presentation, accuracy, and quality of orders before serving.
  • Collaborate with team members to resolve any guest inquiries or issues.

Cashier

  • Welcome guests as they enter the establishment.
  • Accurately take customer orders and manage cash and credit transactions.
  • Respond to guest questions regarding menu items, ingredients, and pricing.
  • Keep the work area clean and organized.

Beverage Preparer

  • Craft and serve a variety of hot and cold beverages, including coffee, tea, and specialty drinks, following established recipes and standards.
  • Maintain cleanliness and organization at the beverage station.
  • Restock supplies as necessary to ensure inventory levels are sufficient.
  • Provide excellent customer service, addressing guest inquiries about beverage options and making suggestions.

Dishwashing Duties

  • Assist with washing dishes, glassware, and utensils as needed.
  • Keep the dishwashing area clean and sanitary.
  • Adhere to proper dishwashing protocols and food safety standards.
  • Support fellow team members in maintaining a tidy kitchen and dining space.

Qualifications:

  • Prior experience in a restaurant or customer service setting is beneficial, but not mandatory.
  • Strong communication and interpersonal abilities.
  • Capability to multitask and operate efficiently in a fast-paced environment.
  • Excellent teamwork and collaboration skills.
  • Availability for flexible scheduling, including weekends and holidays.

By becoming a part of our team, you will have the chance to enhance your skills in a dynamic, customer-oriented atmosphere. We are dedicated to providing exceptional service and a welcoming environment for our guests, while also fostering a positive workplace culture for our team members.



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