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Guest Service Expert

2 months ago


San Juan Capistrano, California, United States Marriott Full time
Job Summary

We are seeking a skilled Guest Service Expert to join our team at the Inn at the Mission San Juan Capistrano Autograph Collection. As a Guest Service Expert, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

Key Responsibilities
  • Provide attentive and personalized service to guests, ensuring their needs are met and exceeded.
  • Communicate effectively with the kitchen and other team members to ensure seamless service delivery.
  • Manage the menu and make recommendations to guests based on their preferences.
  • Maintain a clean and organized work area, adhering to high standards of quality and safety.
  • Work collaboratively with the team to achieve excellent service standards and meet business objectives.
Requirements
  • High school diploma or equivalent required.
  • Less than 1 year of related work experience preferred.
  • No supervisory experience required.
  • No license or certification required.
Benefits
  • Competitive hourly rate of $16.00.
  • 401(k) plan and other wellness benefits available.
About Marriott International

Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.