Highly Skilled IT Support Specialist
7 days ago
We are seeking a highly skilled Information Technology Support Specialist to join our team at Green Echo in the United States.
This role is designed for individuals who can provide exceptional customer service and technical support to our network of distributors across the country.
Main Responsibilities:- Respond promptly to incoming calls and emails from distributors in a professional manner
- Troubleshoot complex technical issues and provide expert support to ensure seamless operations
- Elevate critical issues to senior team members when necessary, ensuring timely resolution and customer satisfaction
- Utilize Freshservice to track, document, and resolve issues efficiently
- Maintain accurate records of customer interactions and transactions, providing valuable insights for process improvement
- Identify trends and patterns in customer issues to enhance processes and deliver exceptional service
- Deliver outstanding customer service, prioritizing their needs and ensuring complete satisfaction
- Participate actively in team meetings and trainings to stay updated on the latest technologies and best practices
- Bachelor's degree in a related field or an Associate's degree with relevant work experience
- Excellent customer service and communication skills, with the ability to adapt to diverse personalities
- Able to troubleshoot complex technical issues and provide expert support, leveraging knowledge of ticketing systems and chat queues
- Familiarity with new technologies and software, with the ability to learn and adapt quickly
- Certifications such as A+, Network+, and Security+ are beneficial but not mandatory
- Able to complete comprehensive training programs and adhere to established protocols
- Able to work independently and collaboratively as part of a dynamic team
- Able to prioritize tasks effectively in a fast-paced environment, managing multiple responsibilities simultaneously
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