Utilities Support Specialist

7 days ago


Waco, Texas, United States City of Waco, TX Full time

Job Summary:

We are seeking a highly skilled Utilities Support Specialist to join our team in the Call Center. The ideal candidate will have a strong background in customer service and data entry functions, with experience working in multiple departments. As a key member of our team, you will be responsible for delivering exceptional customer service, supporting the relationship between the City and the public, and maintaining confidentiality of work-related issues and City information.

Key Responsibilities:

  • Perform customer service and data entry functions for multiple City departments
  • Support the relationship between the City and the public by demonstrating courteous and cooperative behavior
  • Maintain confidentiality of work-related issues and City information

Requirements and Qualifications:

  • High School Diploma or GED equivalent
  • Two years of customer service, call center, or bookkeeping experience
  • Valid Texas Driver's License

About the Benefits

The City of Waco offers an excellent benefits package for eligible employees, including health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long-term and short-term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union, and savings bonds.

Compensation: $19.63 hourly (minimum starting salary)



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