IT Support Specialist

4 days ago


Waco, Texas, United States Green Echo Full time
Job Overview

We are seeking a highly skilled Information Technology Support Specialist to join our team at Green Echo. As a key member of our technical support team, you will be responsible for delivering exceptional customer service and providing timely technical assistance to our distributors across the United States.

Responsibilities
  • Responding promptly to incoming calls and emails from distributors in a professional manner
  • Troubleshooting complex technical issues and providing comprehensive support to ensure smooth operations
  • Evaluating and escalating critical issues to senior team members as needed
  • Maintaining accurate records of customer interactions and transactions within our ticketing system
  • Identifying trends and patterns in customer issues to enhance process improvements
Requirements
  • Bachelor's degree in a related field or equivalent work experience
  • Outstanding customer service and communication skills
  • Ability to analyze and resolve complex technical problems
  • Familiarity with ticketing systems and chat queues
  • Capacity to learn and adapt to new technologies quickly
Compensation

The estimated annual salary for this position is $65,000 - $80,000, depending on experience and qualifications.



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