Relationship Development Specialist

7 days ago


Milwaukee, Wisconsin, United States Old National Bank Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and motivated Relationship Banker to join our team at Old National Bank. As a Relationship Banker, you will be responsible for developing and cultivating long-term client relationships by providing insight, advice, and personalized financial solutions for our clients.

Key Responsibilities:

  • Client Relationship Development: Develop and grow client and prospective client relationships by consulting with clients/prospective clients over the lifecycle of the relationship to uncover needs, educate, and advise on product and service alternatives that align with the client's financial objectives.
  • Cross-Selling and Referrals: Cross-sell products and services and refer to business product partners to ensure client needs are met.
  • Client Servicing and Maintenance: Maintain contact with client base through periodic proactive touch points (on-boarding, service follow up, etc.)
  • Sales and Service Targets: Achieve sales and service targets by marketing a full range of consumer and small business banking services to existing and prospective clients through proactive techniques such as lobby engagement, outbound telephone calls, marketing campaigns, or in-house events.
  • Operations Oversight: Proactively resolve moderate to complex customer maintenance and/or client service problems using available resources for problem resolution, including analysis and understanding of information received from other internal departments such as Loan Operations, Deposit Operations, Internal Bank Support, Reconcilement, Risk Management, etc.

Key Competencies:

  • Culture Leadership: Communication - applies active listening skills and skillful use of questions to understand the client's situation, needs, and desired outcome(s); adapts communication style and approach to accommodate individual needs and preferences.
  • Execution Leadership: Drive and Execution - Committed to achieving established goals, overcoming obstacles, and continuously learning; focuses on ways to succeed by changing strategies, increasing effort, using varying approaches; leverages opportunities to collaborate with others to achieve results; consistently achieves performance targets.
  • Client Leadership: Puts the client at the forefront of everything they do; continually seeks first-hand client information and perspective and uses this insight to shape one's own behaviors and actions; examines implications of decisions and actions from the perspective of the client before acting.

Requirements:

  • Education: High School diploma or GED Equivalent
  • Experience: Minimum one year relationship-based client consultation and/or consultative sales experience (banking industry a plus)
  • Licensing: Eligible to register with the National Mortgage Licensing System and Registry (NMLS) or currently NMLS registered


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