Pet Paradise Resort Front Desk Supervisor

1 week ago

Plano, Texas, United States Pet Paradise Resort Full time
Pet Paradise Resort Front Desk Supervisor Job Description

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Pet Paradise Resort. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, leading a team of Front Desk Associates, and ensuring the smooth operation of our front desk operations.

Key Responsibilities:

  • Provide direct supervision and guidance to Front Desk Associates, including training, coaching, and performance evaluations.
  • Assist the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews.
  • Report and document any potential hazards or behavioral problems involving guests or employees to the management team.
  • Assist with front desk functions, including processing check-ins and check-outs, answering incoming phone calls, deescalating customer service issues, and maintaining the cleanliness of the lobby during operating hours.
  • Responsible for assisting new and existing team members in completing their required LMS courses and training guides.
  • Perform additional duties as required by the management team.

Requirements:

  • Two years or more in a customer service role (Customer Service, Call Center, Receptionist) highly preferred.
  • Prior supervisory experience highly preferred.
  • Strong organizational, cash management, and sales skills.
  • Comfortable leading by example, including 'hands-on' task management.
  • Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs.
  • Exceptional communication and interpersonal skills.
  • Flexibility to resort schedule needs, including days, nights, weekends, holidays, and peak times.
  • Valid driver's license and ability to pass a criminal background check.

What We Offer:

  • Opportunity for advancement and career growth.
  • Competitive salary and benefits package.
  • 401(k) savings plan with company match.
  • Health, dental, and vision insurance (full-time status).
  • Employee Assistance Program (EAP) with added mental health benefit, available to all employees.
  • Complimentary pet day camp, boarding, and discounts on grooming and veterinary care at all our locations and clinics.
  • On-demand pay with DailyPay.
  • Discounted veterinary care and grooming services (per location).
  • Dog/Cat Adoption Assistance.
  • Fitness Reimbursement.
  • Paid Time Off (both full-time and part-time status).

About Pet Paradise Resort:

Pet Paradise Resort is a full-service pet care destination dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. We offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and overnight boarding that feels like home, all under one roof.

Located in eleven states with more than 60 locations in operation or under development, Pet Paradise Resort continues to expand in the United States. We are a drug-free, smoke-free, equal opportunity employer. Company policy, federal and state laws forbid discrimination because of age, color, race, religion, sex, disability, sexual orientation, or national origin.

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