CNC Service Technician

2 weeks ago

Tempe, Arizona, United States Revel Staffing Full time

Job Title: CNC Service Engineer

Location: Remote or On-Site

Classification: Full-Time

Travel Requirement: Up to 50%

Job Overview: We are seeking a skilled CNC Service Engineer to provide on-site and remote support to customers by installing, maintaining, and repairing CNC machine tools. The ideal candidate will have technical expertise in troubleshooting and maintaining various machine controls and a strong focus on customer service.

Key Responsibilities:

  • Perform installation, maintenance, and repairs on CNC machine tools, ensuring optimal performance and efficiency.
  • Develop and maintain technical documentation, including user manuals and repair guides.
  • Generate reports on service activities, highlighting areas for improvement and best practices.
  • Collaborate with customers' service engineers, providing training and support on newer product lines.
  • Build and maintain strong relationships with customers, responding promptly to their needs and concerns.
  • Manage challenging customer situations with professionalism and diplomacy.
  • Perform other duties as assigned by management.

Qualifications:

  • Bachelor's or Associate degree in a technical field, such as mechanical engineering or electrical engineering.
  • 3-5 years of experience in electrical and mechanical troubleshooting and CNC machine maintenance.
  • Experience with CNC machines (DMG, MORI SEIKI, Fanuc, Mitsubishi, Siemens) is highly desirable.
  • Strong verbal and written communication skills, with a customer service orientation.
  • Ability to read and interpret mechanical drawings, electrical schematics, and PLC ladder diagrams.
  • Proficiency in MS Word, Excel, and Outlook.
  • Adaptability to changes and the ability to manage competing demands and unexpected events.
  • Willingness to travel up to 50% within a multi-state region, with the ability to fly or drive as necessary.

Work Environment: The role involves exposure to manufacturing environments, with potential hazards such as noise, electricity, chemicals, and heavy machinery. Some work will be performed in a general office setting.

Physical Demands:

  • Frequent travel, vehicle operation, and physical activity including sitting, standing, walking, bending, and lifting.
  • Periodic operation of power equipment and computer work.
  • Occasional lifting or moving of objects up to 50 lbs.

We are an Equal Opportunity Employer and maintain a drug-free workplace, including pre-employment substance abuse screenings.

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