Business Development Representative
2 days ago
Insight Global is a leading provider of sales and marketing solutions for businesses in the mortgage and banking industries.
Salary and BenefitsThe estimated salary for this role is $60,000 - $80,000 per year, depending on experience. Additional benefits include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Job DescriptionThis Inside Sales Representative position plays a critical role in supporting the company mission by coordinating and executing sales tasks related to mortgage and banking businesses.
You will answer incoming calls and emails, provide sales support to our education products and services, and adhere to ethics, policies, and practices established by OnCourse Learning.
Responsibilities:
- Answer customer inquiries via telephone, internet, or email in a friendly and professional manner.
- Provide customers with requested information in a timely manner.
- Track customer inquiries using online support management systems and tools.
- Coordinate, manage, and complete outbound communication via phone or other methods to ensure timely resolution of issues.
- Participate in company meetings and training of new team members.
- Use tools and resources available to efficiently and accurately solve problems and answer questions related to purchasing courses and the use of OnCourse Learning's multiple websites and applications.
- Contribute to achieving key performance metrics, including customer satisfaction, abandoned call rates, number of calls answered, average speed of calls answered, and length of calls.
To succeed in this role, you should have:
- Sales background and knowledge, including developing reports with customers and following up with leads.
- Strong knowledge of Microsoft Office: Word, PowerPoint, Excel, and Outlook.
- Ability to work well in a team structure, while moderately supervised.
- Bilingual in Spanish is a plus.
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