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Customer Engagement Specialist

2 months ago

Dallas, Texas, United States SEKO Full time

Client Support Specialist

Job Category: Sales Requisition Number: CLIEN01043

Position Overview

We are seeking a dedicated individual who excels in a competitive environment, demonstrating a strong drive to achieve goals.

Key Attributes:

  • Enthusiastic, persistent, and self-assured in your approach.
  • Highly organized with effective time management skills and proactive communication abilities.
  • Exceptional customer service skills, with a strong sense of urgency.
  • Adaptable and willing to identify optimal solutions for diverse challenges.
  • Capable of managing a high volume of calls and emails while prioritizing tasks efficiently.
  • Able to work independently as well as collaboratively within a team.
  • Motivated by performance-based incentives.

Core Responsibilities:

  • Identify, prospect, and qualify new clients through various marketing channels and outreach efforts.
  • Develop and nurture existing client relationships to enhance their engagement and business potential.
  • Comprehend client business needs to prepare and deliver competitive quotes and pricing.
  • Engage with clients to analyze the outcomes of quotes, applying insights to future proposals.
  • Establish and strengthen relationships with carriers and internal teams during the quote preparation process.
  • Conduct demonstrations of the MySEKO Harmony Client Portal to enhance client understanding.
  • Effectively onboard small to mid-sized clients through structured setup activities.
  • Manage leads, accounts, opportunities, and sales activities efficiently.
  • Ensure the accuracy and timeliness of data entry in SEKO's systems to maintain information integrity.
  • Achieve and surpass sales objectives and key performance indicators to meet established quotas.

Qualifications:

Education and Experience:

  • 1-3 years of experience in transportation or logistics is preferred.
  • Experience in pricing strategies is advantageous.
  • Proficiency with CargoWise is preferred.
  • Strong skills in Microsoft Office Suite and the ability to learn new software applications.

SEKO Logistics is committed to a diverse and inclusive workplace, and we do not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, or any other non-merit factor.